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Cannot filter status properly in Your (SysAid not mine) end user portal  XML
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techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1597
Location: England
Online

I am going through my old service requests, trying to close some of my requests now they have been fixed/implemented in the beta but I cannot filter status properly in your (SysAid's - not my own) css end user portal.
Certain statuses like "pending bug Resolution" and "awaiting Feature request implementation" etc are not available to select from the filter, it seems to show just a random selection of some of the statuses.

In the old version Haim had created a view called "Not Closed" to list all outstanding requests with a non-closed status. But I cannot create a similar filter because not all the statuses show up in the list.

Can you fix this please?

This message was edited 1 time. Last update was at 13/01/2012 00:14:14


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techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1597
Location: England
Online

*BUMP* - any comments?

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techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1597
Location: England
Online

I got a reply today to say that this is a known issue in 3.5 and being worked on.

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David Lee
SysAid Customer Relations


Joined: 24/06/2009
Messages: 40
Offline

Just as a note..

We are currently working on this new version (3.5) as part of the Beta testing, so issues like this may pop up, please bear with us if you encounter them and please let us know when you do as this is what the Beta phase is all about, finding the little kinks in the version.

Thanks for your tremendous help .

David Lee.
Joseph Zargari
VP Customer Relations


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 26/03/2006
Messages: 591
Offline

Update: The problem is now fixed. I made our status filter simpler with few selection options that are grouping relevant statuses together.
I hope this makes more sense now

Joseph
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1597
Location: England
Online

Thank you very much Joseph.

It might be useful to have one more filter group please - "Not Closed" (Active + pending Bug fix + pending feature requests) i.e. all with non-closed statuses
Although I know I can tick multiple selection and tick those 3 now (which I have done).

Again thank you.




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techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1597
Location: England
Online

Please could we have the request time field back as well please?

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Joseph Zargari
VP Customer Relations


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 26/03/2006
Messages: 591
Offline

Hi techguy,

With the new filters, you can simply use multiple selection and choose all but closed.
I have added the request time to the view as per your suggestion.

Thanks,
Joseph.
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1597
Location: England
Online

The request time still doesn't show up for me.
And as I posted above the problem with the multiple selection, is you have to select this every time, Could an extra filter be added?

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
Joseph Zargari
VP Customer Relations


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 26/03/2006
Messages: 591
Offline

I added another filter item. You need to log out and log back in to see both changes...

Joseph.
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1597
Location: England
Online

Thanks Joseph for looking in to this.

I have logged out and back in, and now can see the request time field, but no extra filter is showing up, still the same 4.

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1597
Location: England
Online

The extra filter is now showing up, thanks very much for sorting this out Joseph.

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
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