Let's share SR work flows

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Let's share SR work flows

Forum Index » SysAid ITIL Best Practices

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15/09/2008 13:15:23

Subject: Let's share SR work flows

th
SysAid Mod

Joined: 11/06/2008
Messages: 249
Offline

Since defining an appropriate support work flow is 80% of the work of setting up SysAid I'd like to see some of your work flow diagrams. Maybe Sarit can start with Ilient's

I try to get clearance and hopefully will post our too...

17/09/2008 03:36:05

Subject: Re:Let's share SR work flows

sarah
VP Customer Relations

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 14/04/2008
Messages: 500
Offline

Hello TH and good to see you in the community,

It is nice to see you are enjoying our certification.

As we said defining working procedure is very important if you would like to maximize your SysAid benefit.

Please see attached an example for a working procedure based on our day- day working procedure.

I support TH in his request please share your working procedure with us.

Looking forward to see your posts.
Sarah


Filename	workflow example.PNG
Description
Filesize	58 Kbytes
Downloaded:	135 time(s)

This message was edited 2 times. Last update was at 17/09/2008 03:39:30

20/04/2009 05:12:10

Subject: Re:Let's share SR work flows

Perel
Elite SysAider

Joined: 17/02/2009
Messages: 159
Offline

Not many replies on this post.

I'd love to see other guy's workflows to help me in designing one my side.

As ITIL is quite new to our IT department.

26/05/2010 12:55:01

Subject: Let's share SR work flows

shijianping
SysAider

SysAider from release 6

Joined: 09/05/2009
Messages: 14
Offline

Dear All,

With vierson 7.x, I think the best practice of work flow or process for Incident will have more options or improvements, but it's too complex for me to realize for implement.

Can anyone kindly update the new best practices about incident process to me that can leverage new features of SysAid 7.x?

Thanks in advance,

Shijianping

This message was edited 1 time. Last update was at 26/05/2010 12:57:40

10/02/2011 14:29:30

Subject: Let's share SR work flows

Reese
SysAider

Joined: 04/11/2010
Messages: 14
Offline

I was hoping more people would contribute here...! This is very helpful info! Once I get mine figured out, I will share here.

10/02/2011 16:03:49

Subject: Re:Let's share SR work flows

5.7FSN
SysAid Wiz

SysAider from release 7

Joined: 15/04/2010
Messages: 323
Offline

Not sure If I'm allowed to post ours, but I can tell you it's helped immensly. Being able to glance at a ticket and for the most part knowing where it's at, or what needs to be done, cuts down on a lot of time sifting through tickets. I think we're up to around 15 status's right now for our Service Desk. Setting up the emails to corresspond with the status changes help the end users to know what's going on without having to log into the app all the time.

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