Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
Creating Weekly Recurring task..  XML
Forum Index » Tasks/Projects
 
Author Message
tmservo
SysAider

SysAider from release 7.5
Joined: 18/01/2012
Messages: 6
Offline

Ok, I'm trying to address something and I've seen some posts regarding it, but maybe I need something a bit more on point. We have a few weekly tasks - mostly maintenance, that I would like to hop scotch.

What I'm trying to figure out is if I need to create a project to call them, or if I can come up with a way to just setup a recurring task that accomplishes it.. and how.

I want to setup a maintenance cycle that goes:

Department A: 1st Monday
Department B: 2nd Monday
Department C: 3rd Monday
Department D: 4th Monday
Department E: 5th Monday
Department A: 6th Monday

And so on.. so each goes basically every fifth week.

I've created a task, using SysAid 8.1.3, and I can setup who's a member of it, etc. but it always wants to put "current time" (obviously, this will not happen at ten o'clock at night, anywhere), and I can't really setup a hop scotch pattern..

I'm trying to see if such a concept is possible/feasible, or if I would be better noting it in the "notes" on the task.

Does the task need to be assigned to a project, or can it exist on it's own, that's the other question I have.. there are quite a few "basic" tasks that will just occur on a weekly basis that aren't really part of any major project, just required upkeep.

Thanks.
Aztlan
SysAider

SysAider from release 7.5 United Kingdom
Joined: 22/07/2011
Messages: 7
Offline

Did you find the answer to this tmservo?

Recurring weekly tasks is something I would like to setup as well. Cheers
David Lee
SysAid Customer Relations


Joined: 24/06/2009
Messages: 40
Offline

I believe a this was answered in a service request, however, if not;

I believe your description of the request is a bit different than the actual request, as you are not really referring to a "weekly" task, but rather to a "once in 7 weeks" task.
Unfortunately, the recurrence cannot be set that way as it is limited to a specific date, week day or Month.

If you please send an email to us with a description of this post, we will be happy to submit this to the product manager as a feature request, that way, you will be notified if/when this feature is implemented.

Hope this answers your needs.
Forum Index » Tasks/Projects
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011
   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use