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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 18/01/2012 19:40:27
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 375
Offline
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Trying to do some customizations for our HR forms to make their life easier.. Trying to do this with either a quicklist or customizing the submit service request page html to show fields. Our CIO has asked if I can include documents and or links to documents on the form for HR. That way they could grab the link to the form download and fill it out, or download the form as an attachment, fill it out, save, upload, etc. Looking at the Quick List Template, it has spaces for attachments and links, and allows you to add such> (see attachment).
However when an end user tries to use it, it doesn't populate the link or attachments. It does for Admin though. Is it supposed to do this?>
![[Thumb - noattach.JPG]](/Sysforums/upload/2012/1/18/4dfe8f17e379187a37adee601404ee3c_8944.jpg__thumb)
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| Filename |
noattach.JPG |
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| Description |
EUP |
| Filesize |
43 Kbytes
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| Downloaded: |
10 time(s) |
![[Thumb - attachlinks.JPG]](/Sysforums/upload/2012/1/18/31d01a8e91997e9ce67baf859f72284a_8944.jpg__thumb)
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| Filename |
attachlinks.JPG |
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| Description |
quicklist template |
| Filesize |
42 Kbytes
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| Downloaded: |
6 time(s) |
![[Thumb - attached.JPG]](/Sysforums/upload/2012/1/18/a1d7401abdbf39c1b397ffec545b451c_8944.jpg__thumb)
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| Filename |
attached.JPG |
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| Description |
Admin |
| Filesize |
44 Kbytes
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| Downloaded: |
5 time(s) |
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23/02/2012 23:15:06
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Wagenman
SysAider
Joined: 14/02/2012
Messages: 1
Offline
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We are also trying to do this, forms or links based on categories for users.
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24/02/2012 00:05:59
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 375
Offline
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I've been told it's a bug and no solution as of yet.
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13/06/2012 09:40:55
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Joseph Zargari
VP Customer Relations
Joined: 26/03/2006
Messages: 516
Offline
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Hi 5.7FSN,
You could actually customize this form via HTML file. You could add a link in the HTML code using a simple HTML a tag. It is also possible to include this only in case a certain category or quick list was chosen with an IF statement.
Follow the HTML customization instructions and step 2 copy the submit-service-request.htm file.
Edit that file and add whatever link you want with the a tag. Example:
If you'd like to present the link when choosing a specific category, use the following IF statement:
If you'd like to present the link when choosing a specific quick list, use this IF statement:
I hope this helps...
Joseph.
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13/06/2012 15:15:18
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 375
Offline
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Yeah I just ended up doing something similiar using IF statements to populate the links, as we really didn't want to use quicklists (less choices for end users), and with Leon's help we were able to accomplish on a high level what i needed done.
Thanks
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