David Lee wrote:
On a basic level, the SLA module is simple enough, however you seem to be looking for the advanced functionality.
Well, a step in that direction has been taken in the upcoming version 8.5, due to be released very soon.
We have added the first step of canned reports, like a 'SLA Report Per Measurement' report and other awesome features.
However, as this whole module is a new born baby in SysAid, we take baby steps with it and depend its improvement on the needs and feedback of users like yourself.
I will therefore be happy to suggest the reports you mentioned to the product manager as a feature request, but as I need your Email address for the request (so you will get the notification if/when those are added, I will need you to send the request to: firstname.lastname@example.org
and I will take it from there.
Wimo, If you could sent your request as well, I will add your name to the mix so you both will get the word if/once your feature requests are implemented
Thank you guys for the new ideas.