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Admin not getting incident notification e-mails  XML
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[Post New]26/01/2012 16:53:55
    Subject: Admin not getting incident notification e-mails
[Up]
xliv
SysAider

SysAider from release 7.5 United States
Joined: 12/08/2011
Messages: 14
Offline
Anyone have any ideas why? He is setup the same as the other 34 admins we have and they all get the notifications on a creation, change and closure of an incident and he does not.

[Post New]31/01/2012 16:09:50
    Subject: Re:Admin not getting incident notification e-mails
[Up]
xliv
SysAider

SysAider from release 7.5 United States
Joined: 12/08/2011
Messages: 14
Offline
Anyone?
[Post New]06/02/2012 11:58:14
    Subject: Re:Admin not getting incident notification e-mails
[Up]
kareemAAM
SysAider

SysAider from release 7.5
Joined: 06/02/2012
Messages: 1
Offline
I'm also getting this issue.

We have created a new Admin in our environment and he is not getting new incident notifications, but is receiving all others like updates and if an incident has been assigned to him.

I have been checking all options for days regarding this, but I cannot locate a setting to add him in.

Can anyone assist?

Thanks in advance.
[Post New]07/02/2012 20:25:26
    Subject: Re:Admin not getting incident notification e-mails
[Up]
xliv
SysAider

SysAider from release 7.5 United States
Joined: 12/08/2011
Messages: 14
Offline
Not sure if this will work for you, but I had restarted the SysAid server service and he started to receive notifications. That seemed to fix quite a few issues we were having actually.
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