Printing Knowledgebase articles

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

Printing Knowledgebase articles

Forum Index » Analyzer/Reporting

Author

Message

31/01/2012 12:49:37

Subject: Printing Knowledgebase articles

techguy
SysAid Mod

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 11/06/2008
Messages: 1506
Location: England
Offline

As there still is not the facility to print Knowledgebase articles and as many of you have been voting for this feature, as a temporary workaround I have created a couple of reports for printing either all your knowledgebase, or an individual article.
This should work with SysAid Version 8 and above
In this first post we will cover printing a specific article.

1.log on as a manager then go to design Report then click on the root of the tree "sysaid" then click on the "new report" icon above the tree.
2. a new window will appear with this title "New Report Options" choose Empty Report then click save.
3. in the next window right this string next to the Caption: Print Knowledgebase Article
4. in the same window click the Report design tab then click the Browse button next to the "Upload Report File" and choose the "PrintKBArticle.jrxml" file from the attachment after that click Apply button.
5. move to the Prompt tab (in the same window) then copy the whole text from the attach "Print KB Article prompt.txt" and put it there after that click the apply button.
6. finally go to the script tab and then copy the whole text from the attach "Print KB Article script.txt" and put it there after that click the ok button and run the report.

Let me know how you get on.

Filename	Print KB Article script.txt
Description	code for the script tab
Filesize	920 bytes
Downloaded:	3 time(s)

Filename	Print KB Article prompt.txt
Description	code for the prompt tab
Filesize	7 Kbytes
Downloaded:	3 time(s)

Filename	PrintKBArticle.jrxml
Description	the actual report file
Filesize	11 Kbytes
Downloaded:	3 time(s)

This message was edited 1 time. Last update was at 31/01/2012 12:50:42

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki

31/01/2012 14:27:28

Subject: Re:Printing Knowledgebase articles

techguy
SysAid Mod

Joined: 11/06/2008
Messages: 1506
Location: England
Offline

Here is the other report. This one will print your entire knowledgebase.

.log on as a manager then go to design Report then click on the root of the tree "sysaid" then click on the "new report" icon above the tree.
2. a new window will appear with this title "New Report Options" choose Empty Report then click save.
3. in the next window right this string next to the Caption: Print All Knowledgebase Articles
4. in the same window click the Report design tab then click the Browse button next to the "Upload Report File" and choose the "Print all kb articles.jrxml" file from the attachment after that click Apply button.
5. move to the Prompt tab (in the same window) then copy the whole text from the attach "Print all kb articles prompt.txt" and put it there after that click the apply button.
6. finally go to the script tab and then copy the whole text from the attach "Print all kb articles script.txt" and put it there after that click the ok button and run the report.

Enjoy!

Filename	Print all kb articles.jrxml
Description	report file
Filesize	11 Kbytes
Downloaded:	5 time(s)

Filename	Print all kb articles script.txt
Description	script code
Filesize	805 bytes
Downloaded:	5 time(s)

Filename	Print all kb articles prompt.txt
Description	prompt code
Filesize	6 Kbytes
Downloaded:	5 time(s)

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki

Forum Index » Analyzer/Reporting

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software