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Transfer tickets from one admin to another admin?  XML
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[Post New]03/02/2012 21:45:27
    Subject: Transfer tickets from one admin to another admin?
[Up]
ChrisTrahan
SysAider

SysAider from release 7.5 United States
Joined: 21/07/2011
Messages: 1
Offline
Can a group of tickets be transferred from one admin to another? We'd like to transfer a subset of tickets, not all of them.
[Post New]04/02/2012 14:51:55
    Subject: Transfer tickets from one admin to another admin?
[Up]
snagler
Super SysAider

SysAider from release 7.5 United States
Joined: 16/11/2011
Messages: 64
Offline
Yes, you can move multiple tickets at a time.

Goto Helpdesk > List

Notice how the tickets have check boxes. Check the ones you want to reassign and at the top of the page you will see a drop down box that says "Assigned To". Pull that menu down and select the admin you want to transfer all the tickets to then click "set".
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