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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 18/09/2008 12:23:36
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CCSO IT
Super SysAider
Joined: 05/09/2008
Messages: 54
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Some of our administrators prefer to use the "Phone Call" tab when creating new SRs instead of the "New SR" tab, just because all of the information is on the same tab. Is there a way that I can have the "Request User" field on the "Phone Call" tab default to the admin creating the SR, and still have the ability to change the request user for actual phone calls, or is it stuck as no request user until one is selected?
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Thanks,
Thomas Hardin
Microcomputer Specialist
Clackamas County Sheriff's Office |
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11/02/2009 08:34:22
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1451
Location: England
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I am sorry no-one replied to your original post in the past, I will have a go.
I don't think it is possible to set a default value for the request user field of the admin creating the SR.
The submit user field defaults to the admin's name anyway.
You mention this is needed for things that are not "actual phone calls", can you explain what circumstances this is for then? is this so you can quickly log a task that you need to do, that has not been requested by someone else?
To comment on the other bit you mentioned, do you know you can customise the "New SR" screen to be all on one tab if you wish.
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11/02/2009 10:26:11
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Haim
SysAider
Joined: 15/04/2008
Messages: 2449
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CCSO IT,
The reason the request user is not set up by default to be the admin in the phone call page is because this screen was built to record phone conversations, so it's logical that the admin who opened it is not the request user.
Also, as techguy mentioned, you can customize the service request form to include all the fields you need in one tab, and in the regular SR form, when you open a new service request, the admin is always the request user.
Best regards.
Haim
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Pushing IT forward |
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