Add fields based on category selection

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Add fields based on category selection

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18/09/2008 12:40:29

Subject: Add fields based on category selection

CCSO IT
Super SysAider

Joined: 05/09/2008
Messages: 54
Offline

I know that you can add text to the Description field based on category selection, but is there a way to add fields based on this selection?

The reason I ask is that with Laptop support here we have a few specific fields we would like to add that do not apply to desktop and other IT support. Since we don't want these fields confusing end users on the main Submit SR page, it would be fantastic if they would magically appear if somebody selects "Laptop" from a drop-down menu.

I specifically want to add fields for this instead of the text in the Description tab so that I can [a] actually see the first bit of the description in the SR List (instead of my added text field) and [b] possibly make these magic fields mandatory if they are visible (i.e. if somebody has selected "laptop" they have to fill them out).

Thanks,
Thomas Hardin
Microcomputer Specialist
Clackamas County Sheriff's Office

18/09/2008 12:43:48

Subject: Re:Add fields based on category selection

th
SysAid Mod

Joined: 11/06/2008
Messages: 249
Offline

We are just talking about that in the sysaid certification session. Maybe you should join next time

19/09/2008 08:37:06

Subject: Re:Add fields based on category selection

th
SysAid Mod

Joined: 11/06/2008
Messages: 249
Offline

Now that I have the documentation in hand I can share it with you. Use the following construct in the html source code:

#if( CONDITION )
Text/HTML code to apply if CONDITION applies
#else
Text/HTML code to apply if CONDITION doesn't applies
#end

Example:
#if( $companyName=="Acme" )
You are in Acme
#else
You are not in Acme
#end

11/04/2011 17:52:05

Subject: Re:Add fields based on category selection

Lisa
SysAider

Joined: 16/03/2011
Messages: 15
Offline

This is another place where end-user customization by sub type would be helpful.

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