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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 14/02/2012 12:09:19
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DenaWF
SysAid Marketing
Joined: 24/02/2011
Messages: 107
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We are excited to announce today the official release of SysAid IT 8.5! No more waiting - you can download, right now, the latest SysAid release, and see what all the talk has been about with brand-new experiences in your day-to-day IT management tasks.
Not only you, but also your end users will benefit with SysAid 8.5, from the office and on the go. You’ll find:
More mobile opportunities
New functionalities to bring your IT service to the next level
More resources leading to end-user satisfaction
Overall enhancements to the user interface
Check out all the info and download details here and see why IT’s just gotten even better, with SysAid 8.5!
Take advantage of our free Release Webinar, where we will review all the exciting updates and changes. It’s tomorrow, Wednesday February 15th. Pre-registration is required. Please join us.
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14/02/2012 14:46:05
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 380
Offline
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Crosses Fingers...
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14/02/2012 14:53:12
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NWG-IT
Elite SysAider
Joined: 07/01/2010
Messages: 203
Offline
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5.7FSN wrote:Crosses Fingers...
are you installing it? 
please share the experiences/issues about 8.5 in here I am interested about it.
we will probably update later on this week till 8.5
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14/02/2012 14:59:13
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coleac
SysAider
Joined: 15/07/2009
Messages: 3
Offline
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We just upgraded to 8.5 and it seems like it wiped all the permissions for our Admins. When I or any of the other admins try to log in, it just goes to the end user portal. Even when clicking the home button, it still stays at the end user portal. I have a current ticket in with them for this issue already and waiting to hear a response back.
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14/02/2012 15:57:42
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 380
Offline
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Sounds like you need to re-enable the local admin account then re-enable your admins.
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14/02/2012 15:59:00
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 380
Offline
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It's running so far, but I haven't tested a lot. I noted that the Sysaid logs are now broken, and display garbled crap 
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14/02/2012 16:08:37
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coleac
SysAider
Joined: 15/07/2009
Messages: 3
Offline
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5.7FSN wrote:Sounds like you need to re-enable the local admin account then re-enable your admins.
Wish it was that simple, you cant even find a login that will get you to the user manager.
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14/02/2012 16:36:01
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StrongOak
SysAider
Joined: 14/02/2012
Messages: 1
Offline
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After the update the usernames are now being proceeded by the domain name, so instead of jdoe for example it says DOMAINNAME\jdoe, We prefer to show the username and full name in our list, however for now I have told it to just put in the first and last name so it doesnt confuse the users, however I need it to go back where it wasnt preceeding the username with the domains.
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14/02/2012 16:42:39
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 380
Offline
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coleac wrote:
5.7FSN wrote:Sounds like you need to re-enable the local admin account then re-enable your admins.
Wish it was that simple, you cant even find a login that will get you to the user manager.
so the default local admin (sysaid_admin or something) doesn't let you there, or was that deleted to?
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14/02/2012 16:50:09
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coleac
SysAider
Joined: 15/07/2009
Messages: 3
Offline
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5.7FSN wrote:
coleac wrote:
5.7FSN wrote:Sounds like you need to re-enable the local admin account then re-enable your admins.
Wish it was that simple, you cant even find a login that will get you to the user manager.
so the default local admin (sysaid_admin or something) doesn't let you there, or was that deleted to?
That one is also gone, so we just reverted back as we have that on a VMware server. We will upgrade at a later time since we also should upgrade Tomcat to version 7 and update java as well.
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14/02/2012 16:54:42
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 380
Offline
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StrongOak wrote:After the update the usernames are now being proceeded by the domain name, so instead of jdoe for example it says DOMAINNAME\jdoe, We prefer to show the username and full name in our list, however for now I have told it to just put in the first and last name so it doesnt confuse the users, however I need it to go back where it wasnt preceeding the username with the domains.
Interesting on that. I would have never noticed as we are on a domain environment.
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14/02/2012 17:00:42
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5.7FSN
SysAid Wiz
Joined: 15/04/2010
Messages: 380
Offline
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coleac wrote:
5.7FSN wrote:
coleac wrote:
5.7FSN wrote:Sounds like you need to re-enable the local admin account then re-enable your admins.
Wish it was that simple, you cant even find a login that will get you to the user manager.
so the default local admin (sysaid_admin or something) doesn't let you there, or was that deleted to?
That one is also gone, so we just reverted back as we have that on a VMware server. We will upgrade at a later time since we also should upgrade Tomcat to version 7 and update java as well.
There's a command prompt procedure for re-enabling that default account.
EFORE YOU START, STOP THE SYSAID SERVER SERVICE!!
If you have forgotten the administrator username that was specified during installation, you can reset the password of that user. To do this, please follow the instructions below:
1. Open CMD. On windows Vista, you need to run CMD as an administrator, otherwise, this will not work. Go to Start > All programs > Accessories > right click on Command Prompt and select “Run as Administrator”.
2. Change the directory to C:\Program Files\SysAidServer\util (cd C:\Program Files\SysAidServer\util).
3a. In SysAid version 5.0 and below, type ResetPassword and hit enter.
3b. In SysAid version 5.1 and above, type ResetPassword “ACCOUNT NAME” (with the quotes) and press enter.
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14/02/2012 17:23:23
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daba
SysAider
Joined: 02/01/2010
Messages: 1
Offline
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on the test machine clean install CentOS 6 + tomcat 6 from the repository - sysaid dosent work...
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14/02/2012 21:53:32
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Asaf
SysAid R&D
Joined: 05/06/2008
Messages: 37
Offline
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For the clean Linux installation, please try to download and install it again or send me the link the you downloaded from.
It seems the the inner Derby DB is corrupted.
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18/02/2012 18:21:24
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help
SysAider
Joined: 19/06/2009
Messages: 35
Offline
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I changed the sysaid_admin account, now how do I log on as that account as we have SSO enabled?
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