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view settings not memorized for user on 8.5  XML
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[Post New]15/02/2012 01:39:19
    Subject: view settings not memorized for user on 8.5
[Up]
cpuech
SysAider

SysAider from release 7.5 China
Joined: 16/08/2011
Messages: 23
Offline
Hello

We upgraded to 8.5.04 and now everytime an admin log in, he has to redo its view settings again.

Found a way to solve partially the problem, it is to modify the default view for everyone but still some missing points like the filter on status (want to keep visible only new/open/postponed) but everytime we have all tickets displayed.

This behavior was not present in the beta version. Any idea?

[Post New]15/02/2012 08:48:45
    Subject: Re:view settings not memorized for user on 8.5
[Up]
dri123
SysAider

SysAider from release 5.6 Ireland
Joined: 01/07/2010
Messages: 2
Offline
We are having the same problem also, any suggestions?
[Post New]15/02/2012 16:14:15
    Subject: Re:view settings not memorized for user on 8.5
[Up]
NextControls
SysAider

SysAider from release 7.5 United Kingdom
Joined: 19/01/2012
Messages: 2
Offline
Same here.. All the interface settings thats we had were all muddled up. Had to redo them again. Similarly the new structure of the FAQ is really unfriendly compared to the tree structure of the version. Seriously thinking of downgrading to 8.1
[Post New]15/02/2012 17:02:46
    Subject: Re:view settings not memorized for user on 8.5
[Up]
wka
Elite SysAider

SysAider from release 4.5 United Kingdom Pathfinder
Joined: 15/07/2010
Messages: 134
Offline
On the FAQ Oded M did a detailed post about this in beta. (Be worth while him moving the post to the normal forums.

I'm in the same boat as are others I did suggest he did a poll to see what people think. My admins can work with it fine, but end users can not
[Post New]16/02/2012 15:01:53
    Subject: Re:view settings not memorized for user on 8.5
[Up]
cpuech
SysAider

SysAider from release 7.5 China
Joined: 16/08/2011
Messages: 23
Offline
wka wrote:On the FAQ Oded M did a detailed post about this in beta. (Be worth while him moving the post to the normal forums.

I'm in the same boat as are others I did suggest he did a poll to see what people think. My admins can work with it fine, but end users can not


I think you mean the poll for the FAQ right ? not about the view settings?

the FAQ issue is another thing also

going to open a ticket with the support for this
[Post New]21/02/2012 20:36:13
    Subject: Re:view settings not memorized for user on 8.5
[Up]
mpalm
SysAider

SysAider from release 7.5 United States
Joined: 16/09/2011
Messages: 6
Offline
Has anyone found a final solution to this. We are also having the same problem with view settings not being saved since upgrading to 8.5.4..

Mike
[Post New]22/02/2012 01:09:48
    Subject: Re:view settings not memorized for user on 8.5
[Up]
cpuech
SysAider

SysAider from release 7.5 China
Joined: 16/08/2011
Messages: 23
Offline
Hi

my problem is solved but i don't know how. I opened a ticket with sysaid and before we had a remote control session I noticed the problem was solved, the view settings were kept.
Here is what happened in between over 5 days (I'm running debian)
- installation of system updates (thursday)
- reboot of the machine (thursday)
- installation of log4j as there is a recurring message in the logs ("please initialize properly log4j") (monday)
- Moving log4j.properties to common/classes to stop receiving error "please initialize properly log4j" (monday)
- modified catalina.sh to add more memory to sysaid (monday)
- reboot the machine (monday)

At that point i realized that the view were now saved. I don't know what solved it

This message was edited 1 time. Last update was at 22/02/2012 01:13:01
[Post New]22/02/2012 06:47:37
    Subject: Re:view settings not memorized for user on 8.5
[Up]
StefanT
SysAider

SysAider from release 7 Italy Pathfinder
Joined: 03/05/2011
Messages: 3
Offline
same problem here after upgrading...
[Post New]24/02/2012 14:08:36
    Subject: Re:view settings not memorized for user on 8.5
[Up]
rich
SysAider

SysAider from release 7.5 United States
Joined: 27/06/2011
Messages: 3
Offline
I've got the same problem. Luckily it's not in production yet, but after the upgrade the settings will not save. I've been trying to figure out how to get them to save.

This message was edited 1 time. Last update was at 24/02/2012 14:09:01
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