Cant select a Protocol to monitor for Network Devices

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Cant select a Protocol to monitor for Network Devices

Forum Index » Monitoring

Author

Message

15/02/2012 15:50:04

Subject: Cant select a Protocol to monitor for Network Devices

Trevort
SysAider

SysAider from release 6.5

Joined: 16/04/2010
Messages: 17
Offline

We are doing a 30 day evaluation of the monitoring module, and i am trying to monitor some devices.

I go to Network Devices > Add, choose my device to monitor, and then under the Network Services tab I see a list of protocols. If I click on a check box or the edit buttun the page just refreshes and nothing selects, the following error is given by IE 8:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322; .NET4.0C; InfoPath.3; .NET4.0E; Tablet PC 2.0; MS-RTC LM

Timestamp: Wed, 15 Feb 2012 15:42:54 UTC

Message: 'image4' is undefined
Line: 1480
Char: 1
Code: 0
URI: http://support/MonitorConfigurationEdit.jsp?id=snmp:00:25:61:48:4f:3f&serv=4

Message: 'image3' is undefined
Line: 1480
Char: 1
Code: 0
URI: http://support/MonitorConfigurationEdit.jsp?id=snmp:00:25:61:48:4f:3f&serv=4

Message: 'image4' is undefined
Line: 1480
Char: 1
Code: 0
URI: http://support/MonitorConfigurationEdit.jsp?id=snmp:00:25:61:48:4f:3f&serv=4

Message: 'image3' is undefined
Line: 1480
Char: 1
Code: 0
URI: http://support/MonitorConfigurationEdit.jsp?id=snmp:00:25:61:48:4f:3f&serv=4

I am running Pro Plus 8.5.04 in house.

03/06/2012 09:57:59

Subject: Re:Cant select a Protocol to monitor for Network Devices

Oleg.Sin
SysAid Product Manager

Joined: 02/01/2011
Messages: 73
Offline

Hi Trevort,
It is a known issue in previous builds… please upgrade to the last version and it will work fine.

Regards,

Oleg

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