Mixture of SSO and Manual

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

Mixture of SSO and Manual

Forum Index » SysAid Integration

Author

Message

20/02/2012 15:28:01

Subject: Mixture of SSO and Manual

pdnpa
SysAider

SysAider from release 7.5

Joined: 21/10/2011
Messages: 9
Offline

Hi,

I think this may be a bad question but I will give it a go!

We have a number of times where we need to offer Sysaid to a number of different people - some with SSO and others without. Is that possible?

We have added the code to the server xml file and SSO is working quite nicely and its really made our lives easier and so if possible we would like to leave it enable - but at the same time some remote users who don't login with domain accounts are having trouble getting into sysaid with sso enable.

Any ideas here? Just to link to the sign in page etc

Thanks,
Oliver (pdnpa)

20/02/2012 20:16:23

Subject: Re:Mixture of SSO and Manual

birneyw
SysAider

SysAider from release 5.6

Joined: 30/07/2009
Messages: 46
Offline

Wondering are you using IIS? Was thinking you might be able to SSO to IIS however send a different link to outside people to the apache server.

Just a thought, dont know if it will work.

21/02/2012 09:51:32

Subject: Re:Mixture of SSO and Manual

pdnpa
SysAider

SysAider from release 7.5

Joined: 21/10/2011
Messages: 9
Offline

Hi,

Cheers for the reply - yes we are using ISS - so I guess that might be an option - I don't really deal with the web content so I will have to find out how to get that working unless you have/know of any guides etc?

Thanks

19/03/2012 11:52:41

Subject: Re:Mixture of SSO and Manual

zehavit
SysAid Customer Relations

Joined: 23/11/2011
Messages: 37
Offline

Dear pdnpa,

Thank you for the post.

If you need instructions on how to enable SSO via IIS, please submit a service request to helpdesk@sysaid.com, or update us here, and we will send you the instructions.

Have a good day.

Zehavit Belo,
SysAid CSS

Forum Index » SysAid Integration

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software