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Main Asset in New SR  XML
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[Post New]21/02/2012 23:28:10
    Subject: Main Asset in New SR
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Jonathan Whitbey
SysAider

SysAider from release 7.5 United States
Joined: 21/02/2012
Messages: 3
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Disclaimer: Newbie here...

I have added in a number of assets into our system and am now testing the system to see how tickets work. When a ticket is started, there is a dropdown for "Main Asset", which I believe is where the individual would choose which asset they're reporting the issue with.

However, on my SR request, there is nothing available in the drop down for assets, so the tickets being submitted, while full of good information, don't tell me WHICH computer (or other asset) the end user is reporting the issue with.

Any ideas?
[Post New]30/03/2012 09:51:30
    Subject: Main Asset in New SR
[Up]
RyanVos
SysAider


SysAider from release 7.5 Netherlands
Joined: 21/10/2011
Messages: 6
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Like to know this too.
[Post New]30/03/2012 17:48:08
    Subject: Re:Main Asset in New SR
[Up]
DanoH5656
SysAider


SysAider from release 7.5 United States
Joined: 28/03/2012
Messages: 20
Offline
Check under preferences>End User portal. There's a setting labeled User's asset determined by: with three possible values - Domain and User, Asset Owner, and Login.

You have to take it from a permissions perspective. A user is allowed to generate a SR for certain assets. This permissions is the attribute of this setting. For a better understanding, select an asset (Asset Management>Asset List) and in the information tab you have the values for Owner and Users. You can change these settings. An asset can only have one owner, but many users. Also consider that a single user can be registered as a user on many assets and/or own many assets.

Hope that isn't too vague a response.

I can't speak for all implementations, but we use the Domain and User setting with good results.
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