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Since v8.5.04 upgrade - Incident status problem  XML
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[Post New]22/02/2012 13:39:36
    Subject: Since v8.5.04 upgrade - Incident status problem
[Up]
xliv
SysAider

SysAider from release 7.5 United States
Joined: 12/08/2011
Messages: 14
Offline
All past incidents in the system and new ones that have come in since the upgrade under the "Status" field show "Please select a status."

If you look at them in a list view, they show as open under "Status." But once working on or in a specific incident, if you re-assign it or try to close the incident, it will ask you to please select a status before moving on. I'm assuming this is a simple fix?

Below is a screenshot of the incident:



[Thumb - 1.png]
 Filename 1.png Download
 Description
 Filesize 8 Kbytes
 Downloaded:  2 time(s)

This message was edited 4 times. Last update was at 22/02/2012 13:42:11
[Post New]24/02/2012 13:44:38
    Subject: Re:Since v8.5.04 upgrade - Incident status problem
[Up]
MPaulB
Super SysAider


SysAider from release 6.5 United Kingdom
Joined: 24/09/2009
Messages: 59
Offline
I have exactly the same problem. I reported to Sysaid last week but no response. Just like my screen refresh problem. Where have Sysaid support gone since 8.5 went live?
[Post New]24/02/2012 13:48:36
    Subject: Re:Since v8.5.04 upgrade - Incident status problem
[Up]
xliv
SysAider

SysAider from release 7.5 United States
Joined: 12/08/2011
Messages: 14
Offline
I didn't want to put in an incident but I never get responses on the forums, so I just may as well and stop wasting time.
[Post New]28/02/2012 13:50:19
    Subject: Re:Since v8.5.04 upgrade - Incident status problem
[Up]
MPaulB
Super SysAider


SysAider from release 6.5 United Kingdom
Joined: 24/09/2009
Messages: 59
Offline
I spoke to support today. The answer is in some new settings that can be found in Service Desk Settings. There is now two fields callsed New Service Request default urgency and New Service Request default priority. Make sure they are both set to Please Select Priority.
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