| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 23/02/2012 10:36:39
|
StuartK
SysAider
Joined: 23/02/2012
Messages: 3
Offline
|
Hi All,
We're currently experiencing problems using notifications when monitoring any servers, all the notificaton settings are complete to the teet.
the service request is working for notifications and we also get emails through for any update on user service requests so I know it's not a port problem.
The servers are in a asset group as well, 18 in total.
I've tried to monitoring a user desktop and that is sending through mail ok with notifications
We are running 7.5
I've tried asking my account manager but he only sends me through the pdf guide on monitoring which I have looked at and does not answer my problem.
Does anyone know what I should try?
Thanks allot in advance
Stuart
|
|
|
23/02/2012 15:08:57
|
David Lee
SysAid Customer Relations
Joined: 24/06/2009
Messages: 40
Offline
|
We will continue this over the Service request you also submitted. 
|
|
|
25/02/2012 14:49:17
|
StuartK
SysAider
Joined: 23/02/2012
Messages: 3
Offline
|
You know, some of the best support is found by reading information posted on forums.
the chat support is not good at all.
Can you tell me why you do this if you don't mind me asking?
Sorry to sound so rude but I was wondering.
|
|
|
28/02/2012 15:22:26
|
David Lee
SysAid Customer Relations
Joined: 24/06/2009
Messages: 40
Offline
|
I am really sorry you feel this way, we try to provide the best support possible, be it on the Chat, service requests or the forum, but we're all still human.
This specific case is actually a good example why the chat help might not be as efficient as submitting a service request, as there are things that cannot be investigated properly while in a chat session.
As you can see from the Email response I sent you, and from the amount of writing in it, that doing this over the chat would have taken no less than 15 minutes, which is not all that bad, but ...
If you are awaiting my answer on chat, and so are 4 other users, all in need of assistance and all deserving of the same attention, we cannot take the time to properly investigate such an issue, and prefer to give a proper answer rather than a fast one, especially if speed comes at the cost of quality.
Quality, rather than quantity, that is the type of support we at SysAid want to give. 
Hope to continue and provide you with quality support in the future as well.
Have a great day.
|
|
|
05/06/2012 16:05:27
|
Elopez
SysAider
Joined: 09/11/2011
Messages: 20
Offline
|
Im totally agree with Stuart...
We are having the same problem and it will be so helpful for all if in the forum we can find the answer of our problem, with that you cuould decrease a lot of SR, because almost the IT people first investigate and then ask. I see a lot of SR which the final post is "i'll submiting a SR" and then you cannot write the answer maybe we have the wrong configurations...
|
|
|
![[Up]](/Sysforums/templates/default/images/icon_up.gif){kind=icon}
