Administrator Group Notification

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Administrator Group Notification

Forum Index » Helpdesk

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28/02/2012 09:40:22

Subject: Administrator Group Notification

pineapple
SysAider

Joined: 13/12/2011
Messages: 16
Offline

hi

I have activated the option "E-mail to (responsible admin) when a service request is created / changed".
But our tickets are automatically assigned to the admin group and not to an administrator himself.
The admin group ist called "helpdesk" and we are 4 administrators with email in this group.

I want that we all receive an e-mail when a new ticket ist created.

how can i do that? I didn't find the option for this...

thank you

04/03/2012 15:51:30

Subject: Re:Administrator Group Notification

Ariel Jupiter
SysAid Customer Relations

Joined: 22/11/2011
Messages: 209
Offline

If I understand correctly you want to achieve a situation which when a new service request is created all 4 members of your Admin group will get the notifications regarding new service request.
In this case please go to Help Desk > Help Desk Settings and set a routing rule which assigns the Admin group (if you want all new service requests to be assign to the Admin group choose all categories).
Once you have set a routing rule make sure under Help Desk Settings General settings tab that the "Notify the Admin group assigned to the Service Request." field is checked.

I hope this information has been useful.

Ariel.

This message was edited 1 time. Last update was at 04/03/2012 20:50:45

05/03/2012 07:00:15

Subject: Re:Administrator Group Notification

pineapple
SysAider

Joined: 13/12/2011
Messages: 16
Offline

Thank you very much!

After I checked my settings I saw I made a mistake in the dropdown menu with the priority.

But thank you, now it works perfectly

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