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Problem upgrading agent to recent version  XML
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[Post New]28/02/2012 13:47:23
    Subject: Problem upgrading agent to recent version
[Up]
stfi
SysAider

SysAider from release 4.5 Germany
Joined: 17/06/2008
Messages: 3
Offline
We have some XP-Computers running, but the majority is now Win7 x64 Professional. All in all we have around 150 computers runnning. Out of these 150 there are about 30 who won't let me upgrade the agent from 7.5.03 to 8.5.04. I did some research and found out that it relates to remote registry. So I checked those computers only to find out, that under services, there is no service for remote registry listed! I compared this to the computers, where the upgrade was successful and the service was there.

So right now I'm a bit mystified as to how come the service is not registered on those computers and how to get it back...short of reinstalling everything.
Any kind of help would be greatly appreciated.
[Post New]28/02/2012 14:17:21
    Subject: Re:Problem upgrading agent to recent version
[Up]
NWG-IT
Elite SysAider

SysAider from release 6 Netherlands Pathfinder
Joined: 07/01/2010
Messages: 203
Offline
how are you doing the upgrade from the agents?

We use Network Discovery and that works like a charm on both Windows XP and Win7 64bit:
SysAid -> Asset Management -> Network Discovery -> Upgrade agents version
[Post New]28/02/2012 14:21:53
    Subject: Re:Problem upgrading agent to recent version
[Up]
stfi
SysAider

SysAider from release 4.5 Germany
Joined: 17/06/2008
Messages: 3
Offline
I tried that one too, also sysaid deploy...but I have a feeling it will all come down to the same problem...and neither worked on those machines so far
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