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28/02/2012 14:31:55

Subject: Display KB number

pdnpa
SysAider

SysAider from release 7.5

Joined: 21/10/2011
Messages: 9
Offline

Hi,

Hope this is the right place for this.
We would like if possible to display knowledgbase article ID on the KB article itself so we can link to them externaly - eg in emails without having to direct to login and then find the article they need in the list.

We can use http://sysaid:8080/ShowFAQ.jsp?id=2 - which would display the knowledgbase article with the ID of 2 - which is great and saves alot of time. The only issue is it would seem to find the ID, you need to look at the source of the KB article.

I noticed on the source code of each article is the following:

I have changed this to show the following:

So now when you look at the article it displays the heading above and the ID. Just what I wanted.
However that is only going to change it on an article by article view - and so I think I need to change it on a wider view.

I guess the headings in the FAQ input form - feed into some form of template or the default built up from a script? Is there a way of changing somewhere within the template to default the id value to not be hidden?

Its a small fix that would help me and my users - while reccomending the KB articles have a perma link assigned to each with a number to quickly link and display - feature request perhaps?

Thanks,
Oliver

20/03/2012 13:19:07

Subject: Re:Display KB number

zehavit
SysAid Customer Relations

Joined: 23/11/2011
Messages: 37
Offline

Dear Oliver,

Thank you for the post.

This issue is to complex to handle over the community, and required further examination.

Kindly open a service request at helpdesk@sysaid.com and we will happily check this issue for you.

Best regards,

Zehavit,
SysAid.

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