Location: Denver, CO
Is it possible to have a notes section when viewing the assets? What I am looking for is to have notes section like the one under the Description Tab in the help desk to also have one under the Maintenance Tab in the asset view.
When you view an asset you would be able to see Who made the note, Date the note made, and The note itself.
Location: United Kingdom
Although this should be in the feature requests forum it is definately a good idea!
One way round the problem of not having notes is to set up a closed SR for the asset giving details of the work you do on the machines. This is how we work it, and then looking in the Helpdesk tab we can see all the work that has been carried out, with the errors that have been reported, which has made it easy to see if a change we make causes a problem.
Moving it forward you could have a tab just with the details and solutions to service requests, and in the same tab make notes of your own. Have them in order achieving the same effect without having to submit the closed SR's.