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Sysaid config  XML
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SysAider from release 7.5
Joined: 17/02/2012
Messages: 4

I need to configure SYSAID so when a user sends a massage to the help-desk it will assign a ticket but if the user replies to that massage it will not come into help desk Massage centre. so what is wrong please help.

IF i need to enter some text into the automatic massage to the new service request how can I enter that text e.g I want to say "This abc COMPANY helpdesk please don't open new massage but reply to this email for your future emails regards this service"
SysAid Wiz

SysAider from release 7 United States Pathfinder
Joined: 15/04/2010
Messages: 470

Well if they email your helpdesk email and it's creating tickets, then incoming integration is working. you need # XXXX format in the replies subject line for it add it on to existing tickets.
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