SysAid ITIL Change Process

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SysAid ITIL Change Process

Forum Index » SysAid ITIL Best Practices

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Message

07/03/2012 18:41:56

Subject: SysAid ITIL Change Process

Matrix-Donald
Super SysAider

Joined: 11/10/2011
Messages: 78
Offline

Does anyone have a graphical diagram of the workflow process of the out of the box Advanced SysAid ITIL Change Process and Basic Infrastructure Change Process? I am looking for something like a Visio diagram that shows the flow of each of these change requests.

09/03/2012 15:13:31

Subject: Re:SysAid ITIL Change Process

Oded M
VP Product

Joined: 28/05/2008
Messages: 892
Offline

Hi,
There is a graphical flow chart on our website http://www.ilient.com/itil-package.htm that is based on the advanced ITIL template

Take a look and see if it helps

Regards,

Oded

26/06/2012 18:40:37

Subject: SysAid ITIL Change Process

Pouppi
SysAider

SysAider from release 7.5

Joined: 26/06/2012
Messages: 2
Offline

Hi,

This diagram gives a very high level overview of ITIL but doesn't provides details on the change process flow.
Is there somewhere available a process flow describing the different statuses and phases involved in the out of th ebox change process?

Thank you,
Regards

26/06/2012 21:01:54

Subject: Re:SysAid ITIL Change Process

Oded M
VP Product

Joined: 28/05/2008
Messages: 892
Offline

Hi,
I think you can find all what you need on our online aid , click th -?- in your installation or Follow this link:
http://www.sysaid.com/help-page.htm?helpPageId=4248&helpPageName=Dashboard.htm&edition=2&version=v9.0.01&productId=1
And Goto change/problem guide --- change example

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