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SysAid ITIL Change Process  XML
Forum Index » SysAid ITIL Best Practices
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Super SysAider

SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 83

Does anyone have a graphical diagram of the workflow process of the out of the box Advanced SysAid ITIL Change Process and Basic Infrastructure Change Process? I am looking for something like a Visio diagram that shows the flow of each of these change requests.
Oded M
VP Product

Joined: 28/05/2008
Messages: 1061

There is a graphical flow chart on our website http://www.ilient.com/itil-package.htm that is based on the advanced ITIL template

Take a look and see if it helps



SysAider from release 7.5 Canada
Joined: 26/06/2012
Messages: 2


This diagram gives a very high level overview of ITIL but doesn't provides details on the change process flow.
Is there somewhere available a process flow describing the different statuses and phases involved in the out of th ebox change process?

Thank you,
Oded M
VP Product

Joined: 28/05/2008
Messages: 1061

I think you can find all what you need on our online aid , click th -?- in your installation or Follow this link:
And Goto change/problem guide --- change example

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