Problem with number format and Clickatell

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Problem with number format and Clickatell

Forum Index » SysAid Integration

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12/03/2012 18:35:05

Subject: Problem with number format and Clickatell

Pfeiffer
SysAider

SysAider from release 7.5

Joined: 01/02/2012
Messages: 7
Offline

Normally European users will enter their mobile/text numbers using the international format: +45123456789
However, SysAid does not send when the + (plus symbol) precedes the number.
I have to remove the plus from the users "Text Message number" field.

If not, then I get the error:

2012-03-08 19:54:11,492 [http-80-1] ERROR com.ilient - Exception
java.lang.Exception: Failed to send SMS to clickatell400
at com.ilient.util.ClickatellProvider.sendSMS(Unknown Source)
at com.ilient.monitoring.Y.a(Unknown Source)

Can you please make SysAid check for the presence of + in number and remove when submitting number to Clickatell gateway?
I cannot expect users to change from the accepted standard format when entering some numbers in SysAid users settings.

Thanks

13/06/2012 09:46:35

Subject: Re:Problem with number format and Clickatell

Joseph Zargari
VP Customer Relations

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 26/03/2006
Messages: 517
Offline

Hi Pfeiffer,

I was actually not aware that Clickatell fails to get the plus sign in the number, within the URL. I have therefore went ahead and tested it with a clickatell account we use internally.
I was able to get it to send to my mobile number with and without the plus sign, so there shouldn't be any problem in you case either.

Please contact your account manager and we'll troubleshoot your issue specifically.

Thanks,
Joseph.

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