Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
escalations?  XML
Forum Index » Helpdesk
 
Author Message
[Post New]14/03/2012 20:11:26
    Subject: escalations?
[Up]
mgrant.EMCO
SysAider

SysAider from release 7.5 United States
Joined: 16/02/2012
Messages: 9
Offline
I have a category in sysaid this category is for software that is only used in one dept. that department supervisor wants to get emailed when ever anyone puts a ticket in for this category. I have tried to set this up as an escalation but it does not ever work? do I do this in a different area? i included a screen shot to help any help is appreciated?

[Thumb - Capture1.PNG]
 Filename Capture1.PNG Download
 Description
 Filesize 38 Kbytes
 Downloaded:  5 time(s)

This message was edited 6 times. Last update was at 14/03/2012 20:18:08
[Post New]15/03/2012 00:23:24
    Subject: Re:escalations?
[Up]
5.7FSN
SysAid Wiz

SysAider from release 7 United States Pathfinder
Joined: 15/04/2010
Messages: 380
Offline
Change the status to new. Set the escalate when more 5 minutes have passed, as they only run every 5-10 minutes anyways. See if that helps
[Post New]15/03/2012 16:34:26
    Subject: escalations?
[Up]
mgrant.EMCO
SysAider

SysAider from release 7.5 United States
Joined: 16/02/2012
Messages: 9
Offline
thanks
Forum Index » Helpdesk
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use