Email notification to admin when assigned Service Request

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Email notification to admin when assigned Service Request

Forum Index » Helpdesk

Author

Message

15/03/2012 12:40:52

Subject: Email notification to admin when assigned Service Request

TruroIT
SysAider

SysAider from release 6

Joined: 20/10/2009
Messages: 12
Offline

Need an email to the assigned admin when they are assigned a SR, not when the SR changes. Seemed to be working before, but has stopped sometime since.

Have set the following set:

Email the responsible administrator when a Service Request changes: Checked

Email notification on new Service Request: low
Send email notification to the administrator the service request is assigned to: Checked

Thanks.

JR

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