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Certification 15 - Practice question  XML
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[Post New]15/03/2012 23:27:31
    Subject: Certification 15 - Practice question
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Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
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Is anyone from the current certification class on here? I am having trouble with one of the practices and looking for some help.

27. Make a status link between Problem Solved (Problem status) to Closed (Incident status) to automatically close incidents that are linked with a solved problem.
[Post New]20/03/2012 13:52:32
    Subject: Re:Certification 15 - Practice question
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Kriss
SysAider

SysAider from release 7.5
Joined: 16/11/2011
Messages: 5
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Go to "Service Desk > Service Desk Settings" then click the "Change / Problem Settings" column .
I belive that's the right place to do it.

This message was edited 1 time. Last update was at 20/03/2012 13:53:53
[Post New]20/03/2012 15:48:27
    Subject: Re:Certification 15 - Practice question
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
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Thanks Kriss. That was what I was looking for! Appreciate the support.
[Post New]28/03/2012 10:22:59
    Subject: Re:Certification 15 - Practice question
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kimmey
Super SysAider

SysAider from release 6.5 United Kingdom
Joined: 19/04/2010
Messages: 86
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Are you sure about that? Service Desk settings says 'When creating a linked problem from an incident - change the status of the incident to......' We have to create the link between Problem solved and Incident Closed.
I think it is Service Desk settings > Change / Problem Settings.
What are other people's views?
[Post New]28/03/2012 13:59:42
    Subject: Re:Certification 15 - Practice question
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
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Actually Kimmey, I think that's exactly what Kriss was saying.

Kriss wrote:Go to "Service Desk > Service Desk Settings" then click the "Change / Problem Settings" column .
I belive that's the right place to do it.
[Post New]04/04/2012 10:21:09
    Subject: Certification 15 - Practice question
[Up]
kimmey
Super SysAider

SysAider from release 6.5 United Kingdom
Joined: 19/04/2010
Messages: 86
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Oooops....look a right twonk now eh......must learn to read correctly before jumping in!!!

One other thing......I've got stuck on Q28...changing welcome banner on login page...I'v changed everything i can in translate file so Brook Latex is appearing everywhere except on the login screen. Have you had this problem or am I looking in wrong place?
Cheers
[Post New]04/04/2012 16:47:12
    Subject: Re:Certification 15 - Practice question
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
There were two places I changed it in my translate file. Do a search for:

login.title.welcome AND home.welcome

But I think the key is to clear your browser cache to get it show the change. \

Hope that helps
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