Replying to an unknown email

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Replying to an unknown email

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18/03/2012 11:58:01

Subject: Replying to an unknown email

Egor Malanichev
SysAider

SysAider from release 7.5

Joined: 15/03/2012
Messages: 2
Offline

If helpdesk received a request from an e-mail which does not belong to any of the end users, is it possible to reply to it without creating a new end-user for this e-mail?

P.S. I'm using Free Edition and when I try to reply to that e-mail i get "User **********@***.** not found." message.

15/07/2012 09:38:16

Subject: Re:Replying to an unknown email

Shai Nissan
SysAid Customer Relations

Joined: 13/06/2011
Messages: 17
Offline

Hi Egor,

In order to reply a service request, the recipient must be registered as an End User in SysAid.
This relevant to the Free & to the Full license.

Best Regards,

Shai

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