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Email Templates?  XML
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[Post New]19/03/2012 22:42:15
    Subject: Email Templates?
[Up]
huon
SysAider

SysAider from release 6 Australia
Joined: 23/02/2012
Messages: 6
Offline
Hi,

I'm wondering if anyone has some email templates they have created for SysAid that they would like to share? ie. Email templates for when a new request is submitted. I've had a look through the forums and haven't been able to find any.

I'm just after something that would look professional to the end user when information in their helpdesk request is updated. Or when their request has been closed. Also a notification to the support staff to inform them that there is a new request. The standard ones (just plain text) are a bit too basic.

Cheers
[Post New]20/03/2012 00:10:41
    Subject: Re:Email Templates?
[Up]
5.7FSN
SysAid Wiz

SysAider from release 7 United States Pathfinder
Joined: 15/04/2010
Messages: 375
Offline
I have a template, just not sure how my company feels about sharing it, since it was a decent amount of work..
[Post New]20/03/2012 00:46:02
    Subject: Re:Email Templates?
[Up]
huon
SysAider

SysAider from release 6 Australia
Joined: 23/02/2012
Messages: 6
Offline
No worries. Hence my topic. I'm just after someone willing to help us out so we don't have to re-invent the wheel.
[Post New]20/03/2012 02:55:23
    Subject: Re:Email Templates?
[Up]
CarlH
Elite SysAider

SysAider from release 4.5 United States Pathfinder
Joined: 30/01/2009
Messages: 178
Offline
I'd be interested too...to be honest, the default one is pretty plain
[Post New]26/03/2012 23:41:38
    Subject: Re:Email Templates?
[Up]
huon
SysAider

SysAider from release 6 Australia
Joined: 23/02/2012
Messages: 6
Offline
Anyone?

Do any SysAid reps have an answer? The default ones are a huge letdown for the system.
[Post New]23/04/2012 23:23:09
    Subject: Re:Email Templates?
[Up]
huon
SysAider

SysAider from release 6 Australia
Joined: 23/02/2012
Messages: 6
Offline
Bumping this.

Does anyone have an email template I could work off?

Where are the SysAid reps? Surely there must be something we can use other than the crusty default templates.
[Post New]24/04/2012 02:35:50
    Subject: Re:Email Templates?
[Up]
CarlH
Elite SysAider

SysAider from release 4.5 United States Pathfinder
Joined: 30/01/2009
Messages: 178
Offline
I agree..I'd like to see something too
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