Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
Outlook sync - Due Date  XML
Forum Index » Helpdesk
 
Author Message
[Post New]22/03/2012 11:22:10
    Subject: Outlook sync - Due Date
[Up]
glenn-plok
SysAider

SysAider from release 7.5 Netherlands
Joined: 02/03/2012
Messages: 7
Offline
Hi,

There seems to be a minor bug in the SysAid Outlook sync.
When i change the Due Date in a ticket, the callendar doens't sync it propperly.
Only the first sync is saved in outlook.

Example.
Due Date 22-03-2012 - 09:00:00
showes up in outlook on this date and time

Then we change the Due Date of a ticket to
23-03-2012 - 10:00:00

But in outlook it stays on the first date and time.

Any suggestions?


[Post New]28/03/2012 10:34:04
    Subject: Outlook sync - Due Date
[Up]
glenn-plok
SysAider

SysAider from release 7.5 Netherlands
Joined: 02/03/2012
Messages: 7
Offline
No one?
[Post New]25/07/2012 23:50:11
    Subject: Re:Outlook sync - Due Date
[Up]
ariva
SysAider

SysAider from release 7.5 Fiji
Joined: 11/01/2012
Messages: 10
Offline
Hi

Am having the similar issue but in my case i am unable to sync the SR Update at all. The SysAid Events, Service Request Activities and Software Support Expiration Dates can sync

SysAid support any ideas??
[Post New]26/07/2012 12:28:48
    Subject: Re:Outlook sync - Due Date
[Up]
Shany Mosenzon
SysAid Customer Relations

Joined: 05/01/2012
Messages: 3
Offline
Hi,

The problem that Due dates are not sync is a known issue.

It Caused by changes that was added by 'moonrug' to the latest jar file.

This issue should be fixed in version 9.

Best Regards
Shany Mosenzon
SysAid Customer Relations
[Post New]06/12/2012 21:04:33
    Subject: Re:Outlook sync - Due Date
[Up]
MMI_mike
SysAider

SysAider from release 3.1 United States Pathfinder
Joined: 11/06/2008
Messages: 45
Offline
The due date does once again sync in v9. However if you change the due date, it not update it in your Outlook Calendar. The only way I have found to have it update in my Outlook Calendar is to remove the due date, save, then add it back with the correct date/time and save again.

Is is possible to have it re sync when updating an existing due date?
Forum Index » Helpdesk
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use