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Author Message
David Cohen
Technical Writer

Joined: 10/07/2008
Messages: 580

Service Desk

Help Desk



This list shows you requests. A request is when a user asks something of the IT department that isn't related to a component failure or error, such as a request for permission to access a server.



To create a new request, click on Add New Request. Click on any existing request to view details for and modify that request.

Go here for complete instructions for creating and modifying requests.


For further instructions for using this list page, please go here.


Unique reference number

Each SR, whether of type incident, change, problem, or request, includes a unique reference number. This number is never reused, even by a different SR type. For example, if you create new incident #15 and immediately afterwards create a new problem, the problem will receive #16.

This message was edited 2 times. Last update was at 25/10/2012 09:19:23

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