Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support    Do It Yourself
Hello Guest,  Login   
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
Request Templates  XML
Forum Index » Online Aid
Author Message
David Cohen
Technical Writer

Joined: 10/07/2008
Messages: 580


Service Desk Templates

Request Templates


Introduction to Request Templates


Requests are standard procedures that are carried out on a regular basis and are typically pre-approved. However, some requests do require one or more approvals, and it might be helpful for certain types of requests to create a workflow. In SysAid, each request is based upon a template that determines whether there are approvals and whether there are any other workflow components.


SysAid comes preconfigured with two request templates: the Advanced template for request that require a single approval and the Basic template for requests that are pre-approved. You can also create your own templates for requests that require multiple approvals, or for requests that require a more advanced workflow.


Request Templates List


The request templates list allows you to create and modify request templates.



To edit a template, click its row in the table. To add a new template, click Add New Request Template. Go here for further instructions for creating and modifying request templates.


For further instructions for using this list page, please go here.

This message was edited 1 time. Last update was at 25/10/2012 08:53:52

Forum Index » Online Aid
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use