Maintenance expiration date

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

Maintenance expiration date

Forum Index » SysAid Installation & Beyond

Author

Message

04/04/2012 10:45:26

Subject: Maintenance expiration date

HostVentura
SysAider

SysAider from release 7.5

Joined: 02/02/2011
Messages: 37
Offline

Dear all,

Since I was unsure in which subject I should place my question I choose this one. My sincere apologies if it is the wrong one.

It is a simple question really, we have maintenance contract with Ilient but in our company everything takes very very long to decide.
Therefore the decision to renew the contract will probably also take a while, the question is; will sysaid continue to run when the maintenance contract expires?
This so we can keep using it until the decision takers have taken the decision to renew the contract?

According to the software the license is as follows:
Maintenance Expiration Date 2012-06-18
Expiration Date Unlimited

Kind regards,
HostVentura

04/04/2012 15:35:01

Subject: Re:Maintenance expiration date

CarlH
Elite SysAider

SysAider from release 4.5

Joined: 30/01/2009
Messages: 178
Offline

Correct, SysAid will still work. Until you renew though, you will not have access to new versions or to support from helpdesk@ilient.com

You would still be able to post for help on the forums

You could always get the renewal rolling now and avoid that hassle

This message was edited 1 time. Last update was at 04/04/2012 15:35:32

04/04/2012 16:55:47

Subject: Re:Maintenance expiration date

HostVentura
SysAider

SysAider from release 7.5

Joined: 02/02/2011
Messages: 37
Offline

Hi CarlH,

Thanks for your rapid response!
The process has started from my side to get it started but unfortunately, it is not getting much priority at the moment.
It will probably get a lot more priority when there is an issue but no maintenance contract

Anyway, I can sleep somewhat assured now that at least SysAid will continue to work.

Thanks again!

Forum Index » SysAid Installation & Beyond

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software