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Hiding Closed Tickets  XML
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[Post New]04/04/2012 14:46:39
    Subject: Hiding Closed Tickets
[Up]
Jonathan Whitbey
SysAider

SysAider from release 7.5 United States
Joined: 21/02/2012
Messages: 3
Offline
Newbie here, so forgive me if this has been asked/answered already.

Is there a way using a view or other option to hide SRs that have been closed/verified closed? The fact that the List is sorting based on when they came in, meaning newest tickets show at the bottom on page X, and 80% of the List is closed tickets (which I no longer need to see), I'd love to tweak the view to eliminate those.

Thoughts?
[Post New]04/04/2012 15:28:50
    Subject: Re:Hiding Closed Tickets
[Up]
CarlH
Elite SysAider

SysAider from release 4.5 United States Pathfinder
Joined: 30/01/2009
Messages: 178
Offline
Change the "status" column to active instead of "all"
[Post New]04/04/2012 16:00:13
    Subject: Re:Hiding Closed Tickets
[Up]
Jonathan Whitbey
SysAider

SysAider from release 7.5 United States
Joined: 21/02/2012
Messages: 3
Offline
Okay, clearly too easy. See, I'm thinking I need to build some T-SQL query to do this.

Thanks for the response!
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