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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 16/04/2012 18:00:49
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Evan
Super SysAider
Joined: 24/12/2008
Messages: 75
Offline
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Using v8.5.05 Pro Plus Edition
I am trying to add a new software product to manage and view how many computers have the software installed.
When I click Select by Install names a new windows pops up, but does not show anything; just a blank window. There is no way i can select a software title.
Any thoughts?
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16/04/2012 21:16:07
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DanoH5656
SysAider
Joined: 28/03/2012
Messages: 20
Offline
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It pulls info from software that has been installed on assets via WMI scan or agent. If you have no assets, or assets with no software information, then the box will be empty.
Collect some information from your assets and the new window should open correctly.
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19/04/2012 16:00:35
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Evan
Super SysAider
Joined: 24/12/2008
Messages: 75
Offline
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I have plenty of assets with software listed.
Box still comes up completely blank, as if the window is not loading.
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19/04/2012 16:04:18
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 178
Offline
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Change browser? Clear the cache?
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20/04/2012 16:12:00
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LT7266
SysAider
Joined: 09/03/2012
Messages: 6
Offline
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If you are talking about the drop down list where it ways "Install Names"- that threw me because there was nothing there no matter what I did. You actually have to click on the "Select" button adjacent to the drop down and then the list to select from comes up. A bit counter-intuitive..
When you actually get the software added and the items selected, then the box is populated.
Don't forget that you have to set up a CI for the software product to link to also..that took me about 10 minutes to figure out.
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11/05/2012 17:56:20
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Gary P.
SysAider
Joined: 26/11/2008
Messages: 2
Location: San Diego, CA
Offline
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You have to be very cautious of using the WMI Win32_Products method to obtain software.
1) it is not reliable
2) only collects installed MSI compliant applications
3) there in a MSFT issue in where it can reset the software (like a repair) so you lookse your configuration (on MSFT technet).
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13/06/2012 15:58:13
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KMarburger
SysAider
Joined: 15/06/2011
Messages: 5
Offline
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Event ID 1035 — Windows Installer Application Installation
There definitely is an impact using the WMI scan- I am seeing all of my installed software showing "reconfigured" in my applications event log.
http://support.microsoft.com/kb/974524 makes reference to this being from "•You have an application installed on the machine that queries Win32_Product class"
Their resolution for internal group policy queries is to query "win32reg_AddRemovePrograms" Not sure if this si something that Sysaid coyuld be changed to use and what its impact might be, but I am certainly going to turn off WMI scnas, and see if it happens any more. based on some of the other posts I have seen concerning traffic generated by Sysaid now, not sure if it will
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07/09/2012 10:19:33
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TommoIT
SysAider
Joined: 07/09/2012
Messages: 1
Offline
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KMarburger wrote:Event ID 1035 — Windows Installer Application Installation
There definitely is an impact using the WMI scan- I am seeing all of my installed software showing "reconfigured" in my applications event log.
http://support.microsoft.com/kb/974524 makes reference to this being from "•You have an application installed on the machine that queries Win32_Product class"
Their resolution for internal group policy queries is to query "win32reg_AddRemovePrograms" Not sure if this si something that Sysaid coyuld be changed to use and what its impact might be, but I am certainly going to turn off WMI scnas, and see if it happens any more. based on some of the other posts I have seen concerning traffic generated by Sysaid now, not sure if it will
This is a serious bug which caused major issues on our server farm launching MsiInstallers on all servers simultaneously. WMI scan as provided in latest version is malware and should not be used. Sysaid developers should provide a solution right a way and issue an alert not to use this feature.
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