Server monitoring never performed update

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Server monitoring never performed update

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19/04/2012 18:21:58

Subject: Server monitoring never performed update

help
SysAider

SysAider from release 6

Joined: 19/06/2009
Messages: 35
Offline

Has anybody ran into the issue with sysaid that it doesn't display the monitoring updates. Under the last update column it says never. It's only happening to a few servers, the rest are fine. I tried uninstall and reinstalling the agent. I've tried removing the server from the monitoring and add it back, still not luck I am currently running 8.5.08. This also started when I did the initial upgrade to 8.5


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25/06/2012 17:20:43

Subject: Re:Server monitoring never performed update

Ariel Jupiter
SysAid Customer Relations

Joined: 22/11/2011
Messages: 210
Offline

Hi help,

I understand that since you have upgraded to the latest release a few Assets are not reporting in the monitoring module.
Since this issue is specifically on some of the assets, we require a remote control session in order to further investigate this issue.
Please submit a service request at helpdesk@sysaid.com.

Thanks.

Ariel.

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