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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 20/04/2012 16:12:59
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Melo
SysAider
Joined: 02/02/2012
Messages: 4
Offline
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Hi,
I was wondering if there is a way to add more than one person in the Assigned To field without having to use the admin groups to email a whole team, or having each person re-assign the ticket to others, or creating multiple requests and attaching them as 1 related item?
There are plenty of times where there is 1 request created and it involves multiple people to be assigned to that request and i haven't found a way to add more than one person to a service request in Sysaid.
Any help will be appreciated thanks. 
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20/04/2012 20:06:02
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DanoH5656
SysAider
Joined: 28/03/2012
Messages: 20
Offline
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Upon first glance, you could probably try using one of the custom drop down boxes to assign an additional administrator or two, but then those lists must be maintained.
I don't know how large your IT team is, but we get by with varying levels/classes of support across two physical locations with about 9 groups managed.
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23/04/2012 14:01:38
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 178
Offline
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You should make this suggestion to your account rep and post it as a suggestion in the forums so other members can vote it up. I think this is pretty much along the same lines as being able to link two requesters to the same request.
If you do put it in as a suggestion on the forums, post the link here and I'll go vote for it
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23/04/2012 18:18:10
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Matrix-Donald
Super SysAider
Joined: 11/10/2011
Messages: 78
Offline
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I did talk to my account rep early on in our deployment of SysAid and was told that the best way to do this was to use Change Requests with Workflow. The Workflow allows us to assign different tasks to different users. We are using this for new hires and terminations. Basically, our new hire process goes to many different people (facilities, desktop support, AD account, telephony, etc) We have a different workflow section for each action and assign the appropriate administrator.
I'm not sure if this is what you are looking for, but it helped us out. But if you make your request a feature request I will vote for it. 
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24/04/2012 05:02:46
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Jorge Gutierrez
SysAider
Joined: 14/02/2012
Messages: 1
Offline
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I need the same option.
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25/04/2012 06:49:08
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IanMcDonald
SysAider
Joined: 29/09/2011
Messages: 1
Offline
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I do this by maintaining a secondary drop down menu. I do stress the maintaining the drop down, it will change regularly. OR at least it does for me.
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25/04/2012 16:55:03
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Melo
SysAider
Joined: 02/02/2012
Messages: 4
Offline
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Thanks everyone for the responses.
Matrix-Donald: Your suggestion was very helpful and it's exactly what i'm looking for. It's just too bad we are unable to create such a workflow for a Service Request.
I will also keep the secondary dropdown option in mind and see if we are willing go that route and maintain the list.
And yes, i will put a feature request in and post the link for you all.
Thanks again
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