LDAP Username Change with upgrade to 8.5.05

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LDAP Username Change with upgrade to 8.5.05

Forum Index » SysAid Integration

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24/04/2012 17:39:10

Subject: LDAP Username Change with upgrade to 8.5.05

gdudley
SysAider

SysAider from release 7

Joined: 14/12/2010
Messages: 22
Offline

After upgrading Sysaid to 8.5.05, any new user we create in AD gets "DOMAIN\username" instead of "username" for their username field, the rest of the fields are importing correctly.
Is there any settings that I should be looking for to make sure all new users are the same as the other 150 we have in there? I couldnt find anything after 2 test users and browsing every option in Sysaid.

Thanks,

25/04/2012 18:29:46

Subject: Re:LDAP Username Change with upgrade to 8.5.05

GS SysAid Admin
SysAider

SysAider from release 7.5

Joined: 21/07/2010
Messages: 5
Offline

We are having the same problem. It also makes searching by username harder because you have to remember to use domain\username to search for anyone added after the upgrade.

Any suggestions would be greatly appreciated.

Thanks,

This message was edited 1 time. Last update was at 25/04/2012 18:43:13

25/04/2012 20:26:30

Subject: Re:LDAP Username Change with upgrade to 8.5.05

raowen
SysAider

Joined: 30/12/2010
Messages: 26
Offline

I am seeing this as well since our upgrade to 8.5.05 ....

30/04/2012 22:10:17

Subject: Re:LDAP Username Change with upgrade to 8.5.05

AandAins2
SysAider

SysAider from release 7.5

Joined: 01/09/2011
Messages: 13
Offline

Same issue

12/06/2012 11:44:14

Subject: Re:LDAP Username Change with upgrade to 8.5.05

Ido Shomer
SysAid Customer Relations

Joined: 21/03/2011
Messages: 170
Offline

Hi all,

Thank you for all your comments in the post and sorry for the late replay.

Since version 8.5 any new user imported from LDAP would be in a domain\user format.
All users imported before should remain as just user as long as you had just one LDAP integrated with SysAid.

This should not affect any functionality of your SysAid server, and if it deed please update us as we would like to check and resolve this.

Best Regards
Ido Shomer
SysAid Customer Relations

18/06/2012 19:06:42

Subject: Re:LDAP Username Change with upgrade to 8.5.05

ebh
SysAider

SysAider from release 7.5

Joined: 11/10/2010
Messages: 2
Offline

Hi Ido,

Ido Shomer wrote:Since version 8.5 any new user imported from LDAP would be in a domain\user format.

We'd like to use loginname - First and Lastname as User name display method. But the loginname contains the domain. Is it possible to avoid the domainname?

--
kind regards,
Erik

19/06/2012 08:55:17

Subject: Re:LDAP Username Change with upgrade to 8.5.05

sarah
SysAid CEO

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 14/04/2008
Messages: 547
Offline

Hello ebh,

Just to make sure please send us a screenshot of how it looks like so we will be able to refer.

Thanks
Sarah

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