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Open, update and close service requests with Visual Basic .NET and SysAid API - Source code inside

Forum Index » SysAid Installation & Beyond

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25/04/2012 10:38:58

Subject: Open, update and close service requests with Visual Basic .NET and SysAid API - Source code inside

deChrLam
SysAider

SysAider from release 7.5

Joined: 16/09/2011
Messages: 16
Offline

DELETED - nobody cares

This message was edited 3 times. Last update was at 30/05/2012 13:33:14

10/05/2012 11:35:28

Subject: Re:Open, update and close service requests with Visual Basic .NET and SysAid API - Source code insid

deChrLam
SysAider

SysAider from release 7.5

Joined: 16/09/2011
Messages: 16
Offline

DELETED - nobody cares

This message was edited 3 times. Last update was at 30/05/2012 13:34:39

08/07/2012 23:14:50

Subject: Re:Open, update and close service requests with Visual Basic .NET and SysAid API - Source code insid

Ballance
SysAider

SysAider from release 7.5

Joined: 17/08/2011
Messages: 1
Offline

Hi,

some do care

Do you have this source code still ? If so could repost it please.

Thanks

04/09/2012 14:39:04

Subject: Re:Open, update and close service requests with Visual Basic .NET and SysAid API - Source code insid

deChrLam
SysAider

SysAider from release 7.5

Joined: 16/09/2011
Messages: 16
Offline

Ok here you go, bring on the caring

If you are using Single Sign On then add the line:<noFiltersURLS>SysaidApiService</noFiltersURLS> just beofre the </serverConf> tag in the serverConf.xml file.

Fire up VB.net > New windows forms app > Project > Add service reference and call it sysaidWebService

Here is the code

Dim saService As sysaidWebService.SysaidApiServiceClient
saService = New sysaidWebService.SysaidApiServiceClient

Dim saSessionID As Long  ' access token / login bean

saSessionID = saService.login("SYSAID_ACCOUNT_NAME", "DOMAIN\USER.NAME", "PASSWORD") 'login and get the login bean to the variable saSessionID

Dim saServiceRequest As sysaidWebService.apiServiceRequest
saServiceRequest = New sysaidWebService.apiServiceRequest

'construct a ticket
saServiceRequest.category = "Application"
saServiceRequest.subCategory = "Reporting Services"
saServiceRequest.title = "test ticket from API"
saServiceRequest.description = "this is the description, I hope you like it"
saServiceRequest.status = 1
saServiceRequest.assignedTo = "DOMAIN\USER.NAME"

Dim newticketid As Integer
newticketid = saService.save(saSessionID, saServiceRequest) ' save the new ticket

MsgBox("congratulations, your newly created ticket has this number: " & newticketid)
MsgBox(saServiceRequest.category)
MsgBox(saServiceRequest.subCategory)
MsgBox(saServiceRequest.title)
MsgBox(saServiceRequest.description)
MsgBox(saServiceRequest.status)
MsgBox(saServiceRequest.assignedTo)

saServiceRequest.title = "no more tickets please" ' change ticket title
saServiceRequest.status = 3 ' close ticket

saService.save(saSessionID, saServiceRequest) ' save ticket
saService.logout(saSessionID)  'logout

This message was edited 2 times. Last update was at 13/09/2012 12:57:46

05/09/2012 06:17:35

Subject: Open, update and close service requests with Visual Basic .NET and SysAid API - Source code inside

Cael
SysAider

Joined: 16/08/2010
Messages: 16
Location: Sydney
Offline

Thank you for sharing this!

SysAid :: IT's That Simple

11/09/2012 06:51:30

Subject: Webinar - What are the 3 best SysAid API capabilities? Wednesday, September 12th, 12pm EST

deChrLam
SysAider

SysAider from release 7.5

Joined: 16/09/2011
Messages: 16
Offline

EDIT: SSO solution is above

In this webinar I will be asking how to get the API working when SysAid is using Single Sign On.
I spent endless hours trying to get it to work so please check it out before the webinar

This message was edited 1 time. Last update was at 13/09/2012 12:59:03

15/02/2013 20:23:31

Subject: Re:Open, update and close service requests with Visual Basic .NET and SysAid API - Source code insid

holytoutant
SysAider

SysAider from release 7.5

Joined: 03/02/2012
Messages: 4
Offline

I copied the same exact code and it did not work for me. I am using the hosted version of Sysaid. Is there anything else I must change? I don't think we are using single sign on and when the form load, a messagebox says "Congratulation, your newly created ticket has this number: 0". I also successfully installed the Sysaid program api from my hosted version.

[img]

Public Class Form1

Private Sub Form1_Load(sender As System.Object, e As System.EventArgs) Handles MyBase.Load

Dim saService As sysaidWebService.SysaidApiServiceClient
        saService = New sysaidWebService.SysaidApiServiceClient

Dim saSessionID As Long

saSessionID = saService.login("legroupeti", "olivier.toutant", "xxxxxxx")

Dim saServiceRequest As sysaidWebService.apiServiceRequest
        saServiceRequest = New sysaidWebService.apiServiceRequest

saServiceRequest.category = "Application"
        saServiceRequest.subCategory = "Outlook"
        saServiceRequest.title = "Test Ticket"
        saServiceRequest.description = "This is a test for Sysaid Program"
        saServiceRequest.status = 1
        saServiceRequest.assignedTo = "olivier.toutant"

Dim newticketid As Integer
        newticketid = saService.save(saSessionID, saServiceRequest)

MsgBox("congratulations, your newly created ticket has this number: " & newticketid)
        MsgBox(saServiceRequest.category)
        MsgBox(saServiceRequest.subCategory)
        MsgBox(saServiceRequest.title)
        MsgBox(saServiceRequest.description)
        MsgBox(saServiceRequest.status)
        MsgBox(saServiceRequest.assignedTo)

saService.logout(saSessionID)  'logout  
    End Sub
End Class


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22/02/2013 14:51:34

Subject: Re:Open, update and close service requests with Visual Basic .NET and SysAid API - Source code insid

deChrLam
SysAider

SysAider from release 7.5

Joined: 16/09/2011
Messages: 16
Offline

As far as I can remember, if you login with incorrect credentials or if you construct a service request with categories which do not exist or do not fill mandatory sr fields, then you get this error.

This message was edited 1 time. Last update was at 22/02/2013 14:52:13

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