Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
Delete Time of another Administrator?  XML
Forum Index » Helpdesk
 
Author Message
Robin
SysAider

SysAider from release 4 United States
Joined: 13/09/2008
Messages: 7
Offline

I have version 8.1.03 Pro Plus.

Is it possible for an administrator to delete the time of another, in this area:

Help Desk | Activities

If so, is there a report or query I could run, that would tell me who, when?

Thank you, Need this for a meeting in 3 hours, not sure if I am going to make that!

[Email]
cooperspc
Super SysAider

SysAider from release 7 United States
Joined: 03/03/2011
Messages: 91
Online

it looks like YES any admin that can access the SR can add activity and delete other users activity

AND when deleting there is NO warning, that you are deleting

I did find a Audit log < Preference > <Event Log>
it can be filter by <Sub module:=Activity> <Type:=Purge>
It will show who deleted (Purged) the record
Forum Index » Helpdesk
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011
   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use