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email integration no success  XML
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[Post New]26/04/2012 07:17:53
    Subject: email integration no success
[Up]
roschee
SysAider

SysAider from release 7.5 Switzerland
Joined: 26/04/2012
Messages: 4
Offline
Hallo Everybody

I'new new here.
We are evaluating a new ticket system and i try now sysaid.
All the first steps went very easy.
Now I try to impement the email integration.

We have a exchnge infrastructur. And i organized a separate mail account.
I test this account and this ist working fine.
Now i try to integrate it in sysaid. But nothin is working......
No mail-in / no mail-out.

Is there any deeper description how i have to do that and where a can do a better loggin ?

Best Regards
Roger
[Post New]26/04/2012 11:45:56
    Subject: email integration no success
[Up]
roschee
SysAider

SysAider from release 7.5 Switzerland
Joined: 26/04/2012
Messages: 4
Offline
It seems I could solve all Problems by myself.......
Regards
Roger
[Post New]26/04/2012 20:36:02
    Subject: Re:email integration no success
[Up]
K12Admin
SysAider

SysAider from release 7.5
Joined: 25/04/2012
Messages: 2
Offline
Is there anymore detail about this?

We recently moved from one (functional but poorly performing) server to another new server. In the move some of our e-mail functionality was lost. Specifically, when a user (customer) responds to an e-mail, the response goes to the work order queue, but the assigned technician no longer receives an e-mail (in Outlook)

The new server is configured identically to the old server (except a different name). The exchange mail relay is (was) enabled via the 'user account' which hasn't changed.

Any ideas where to look?
[Post New]27/04/2012 06:01:06
    Subject: Re:email integration no success
[Up]
roschee
SysAider

SysAider from release 7.5 Switzerland
Joined: 26/04/2012
Messages: 4
Offline
Hallo K12Admin

Check
/usr/local/java/tomcat/webapps/sysaid/WEB-INF/logs/sysaid.log
With tail -f (linux)
Purhabs you git more infos

Good Luck

Regards
Roger
[Post New]01/05/2012 04:30:42
    Subject: Re:email integration no success
[Up]
5.7FSN
SysAid Wiz

SysAider from release 7 United States Pathfinder
Joined: 15/04/2010
Messages: 375
Online
roschee what are your settings for email integration?
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