Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support    Do It Yourself
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
email integration no success  XML
Forum Index » SysAid Installation & Beyond
 
Author Message
roschee
SysAider

SysAider from release 7.5 Switzerland
Joined: 26/04/2012
Messages: 4
Offline

Hallo Everybody

I'new new here.
We are evaluating a new ticket system and i try now sysaid.
All the first steps went very easy.
Now I try to impement the email integration.

We have a exchnge infrastructur. And i organized a separate mail account.
I test this account and this ist working fine.
Now i try to integrate it in sysaid. But nothin is working......
No mail-in / no mail-out.

Is there any deeper description how i have to do that and where a can do a better loggin ?

Best Regards
Roger
roschee
SysAider

SysAider from release 7.5 Switzerland
Joined: 26/04/2012
Messages: 4
Offline

It seems I could solve all Problems by myself.......
Regards
Roger
K12Admin
SysAider

SysAider from release 7.5
Joined: 25/04/2012
Messages: 2
Offline

Is there anymore detail about this?

We recently moved from one (functional but poorly performing) server to another new server. In the move some of our e-mail functionality was lost. Specifically, when a user (customer) responds to an e-mail, the response goes to the work order queue, but the assigned technician no longer receives an e-mail (in Outlook)

The new server is configured identically to the old server (except a different name). The exchange mail relay is (was) enabled via the 'user account' which hasn't changed.

Any ideas where to look?
roschee
SysAider

SysAider from release 7.5 Switzerland
Joined: 26/04/2012
Messages: 4
Offline

Hallo K12Admin

Check
/usr/local/java/tomcat/webapps/sysaid/WEB-INF/logs/sysaid.log
With tail -f (linux)
Purhabs you git more infos

Good Luck

Regards
Roger
5.7FSN
SysAid Wiz

SysAider from release 7 United States Pathfinder
Joined: 15/04/2010
Messages: 439
Offline

roschee what are your settings for email integration?
Forum Index » SysAid Installation & Beyond
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011
   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use