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How to change default "Assigned to" when creating new SRs?  XML
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[Post New]26/04/2012 22:27:03
    Subject: How to change default "Assigned to" when creating new SRs?
[Up]
Jack Tsou
SysAider

SysAider from release 7.5
Joined: 26/04/2012
Messages: 3
Offline
Our New SR form default for "Assigned To" goes to an user that no longer works for the company.
I can't seem to find anywhere that allow me to change that default value. I think the name is probably
in the html template that creates the form. I searched everywhere on our sysaid settings,
HTML forms on disc and database tables but can't find the value anywhere.

Sysaid version: 8.5.05 Enterprise Edition


Please help!
Thanks!
[Post New]27/04/2012 17:19:23
    Subject: Re:How to change default "Assigned to" when creating new SRs?
[Up]
Jack Tsou
SysAider

SysAider from release 7.5
Joined: 26/04/2012
Messages: 3
Offline
Anyone please?
I just need some pointers on where to look.... Thanks!!
[Post New]27/04/2012 17:31:21
    Subject: Re:How to change default "Assigned to" when creating new SRs?
[Up]
TechTJ
SysAider

SysAider from release 4 United States
Joined: 22/09/2009
Messages: 5
Offline
If I understand you correctly, open the page that you use to submit your requests.

Click on the Cog (Gear looking button) found at the top of the SysAid menu and that will open the design form window.
Look through the "Available fields" column or the "Visible fields" column for the Assigned To field.
Highlight the "Assigned To" field (should turn blue when highlighted)
You will see a value in the Default value: box. That is maybe where you have that defined.
You can change that value to none

If that is not what you are looking for, check and see if there are any Escalation rules or Routing rules set up under the Service Desk Settings that automatically assign service requests.

Hopefully that helps.
[Post New]27/04/2012 18:07:34
    Subject: Re:How to change default "Assigned to" when creating new SRs?
[Up]
Jack Tsou
SysAider

SysAider from release 7.5
Joined: 26/04/2012
Messages: 3
Offline
That worked!! I went through those screens too but I didn't see the name that I wanted to remove on it.
Basically the "Default value" for Assigned To was empty because I guess the default value was no longer a valid one.

I typed in "none" and saved the design form which did it.

Thank you!!


TechTJ wrote:If I understand you correctly, open the page that you use to submit your requests.

Click on the Cog (Gear looking button) found at the top of the SysAid menu and that will open the design form window.
Look through the "Available fields" column or the "Visible fields" column for the Assigned To field.
Highlight the "Assigned To" field (should turn blue when highlighted)
You will see a value in the Default value: box. That is maybe where you have that defined.
You can change that value to none

If that is not what you are looking for, check and see if there are any Escalation rules or Routing rules set up under the Service Desk Settings that automatically assign service requests.

Hopefully that helps.
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