Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
sysaid agent - which tcp ports?  XML
Forum Index » Asset Management
 
Author Message
[Post New]02/05/2012 12:32:18
    Subject: sysaid agent - which tcp ports?
[Up]
henrycow
SysAider

SysAider from release 7
Joined: 23/11/2009
Messages: 4
Offline
Hi there

i found that for deployment i need the following ports to be open
TCP 139
TCP 445
UDP 137
UDP 138
UDP 8193

But, what about sysaid agent?

I mean, when user dclick on the sysaid icon, or press the default F11 key, browser will (it actually does) open at the right url.

At the moment, my users just press f11 key, but i cannot see anything in assett management, except for those pc in the same dmz of the server.
So, i guess i should open some ports,

BUT WHICH??

PLS HELP. THX A LOT

(i'm using v6.5.06 in a worgroup environment)

This message was edited 1 time. Last update was at 02/05/2012 14:27:48
[Post New]07/05/2012 16:36:58
    Subject: Re:sysaid agent - which tcp ports?
[Up]
sarah
SysAid CEO


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 14/04/2008
Messages: 547
Offline


Dear henrycow,

In order for the remote computer to be able to report back to SysAid server they need to be able to access the URL you have deployed the agent with.

Meaning that if you open a browser on the remote computer and enter the SysAid server URL you will be able to reach SysAid server.

The computers that currently are not able to report back probable are not able to reach the SysAid server URL at all not even using a web browser.
You did not provide a lot of information on the network but for example if you would like for out side computers to be able to report back to your SysAid server you will need to have an external IP address for your SysAid server.

Thanks
Sarah



[Post New]08/05/2012 08:14:33
    Subject: sysaid agent - which tcp ports?
[Up]
henrycow
SysAider

SysAider from release 7
Joined: 23/11/2009
Messages: 4
Offline
That's right , i missed "some" infos...

the server is in the DMZ "A"
client pc for user profiles are in DMZ "B"
client pc for admin profile are in DMZ "C"

from dmz A & B clients can connect to port 80 on the sysaid server (via lan and browser)

from dmz A & B sysaid agent calls the right web page (lan) but on sysaid server i do not see any assett created in assett management. While i can see some assetts that connect to the server, laying in the same DMZ A.

From DMZ C (Admins) i cannot call user pc using sysaid remote control viewer.

Hope this can be helpful
Forum Index » Asset Management
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use