Unable to initiate chat session

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Unable to initiate chat session

Forum Index » SysAid Chat

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09/05/2012 07:54:34

Subject: Unable to initiate chat session

SirStevo
SysAider

SysAider from release 7.5

Joined: 07/05/2012
Messages: 1
Offline

Good Morning All,

I am new to Sysaid and I am battling with getting chat to work. When I try initiate a chat session with an end user I get the following error:

"Unable to send chat request to the user. User is not associated with any Sysaid agent"

I'm sure this is a simple fix but I cannot see anywhere in the user's settings or in the assets settings to link the two together.

Kind Regards,
Steven

09/05/2012 17:18:22

Subject: Re:Unable to initiate chat session

Oded M
VP Product

Joined: 28/05/2008
Messages: 892
Offline

First i would likr to Welcome you to SysAid!

Make sure you check out our online aid which will help you thru your first steps ....
http://www.sysaid.com/help-page.htm?helpPageId=4134&edition=0

Just to give you a direction: in order to initiate a chat with an end user you need to have SysAid agent installed.
You can see who is online via online users under asset management

Good luck!

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