Email Integration stops working since 8.5

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Email Integration stops working since 8.5

Forum Index » SysAid Installation & Beyond

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10/05/2012 15:17:29

Subject: Email Integration stops working since 8.5

Evan
Super SysAider

SysAider from release 5.6

Joined: 24/12/2008
Messages: 75
Offline

We have been using email integration since using SysAid 5.0, and it has worked seamlessly. Recently we have noticed email integration periodically stops working since we upgraded to 8.5

If we send an email to "helpdesk", we can see the email leave the mailbox, but a ticket is never created. If we restart "SysAid Server" service, email integration works normally for a period of time.

Any thoughts on this?

I thought about having the service restart every night using a scheduled bat file using net stop/net start, but the bat file stops "SysAid Server", but cannot start it.

Thanks for the help!

-evan

14/05/2012 09:12:11

Subject: Re:Email Integration stops working since 8.5

Freddy
SysAider

SysAider from release 7

Joined: 08/03/2010
Messages: 3
Offline

Hi - We are also having the same issue since upgrading - if the system works properly we should not need to stop / start services - there have been several similar posts to this so it must be a know issue.........

14/05/2012 12:37:40

Subject: Re:Email Integration stops working since 8.5

Evan
Super SysAider

SysAider from release 5.6

Joined: 24/12/2008
Messages: 75
Offline

Can you point me in the direction of these threads.

When I do a search i come up with really old posts.

This is a major problem that needs to be addressed if it is a common issue.

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