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Default sub type by comapny  XML
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[Post New]11/05/2012 16:57:59
    Subject: Default sub type by comapny
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
I am setting SysAid up to be used by two completely different departments within our company. I am doing this by creating a separate company within SysAid, which will limit their ability to only create incidents for their specific need. Is there a way to set a default sub type by company? I want to use the standard DEFAULT subtype for the DEFAULT company, but I want to create a separate sub type for the new company and have that as their default.
[Post New]14/05/2012 18:19:21
    Subject: Re:Default sub type by comapny
[Up]
Oded M
VP Product


Joined: 28/05/2008
Messages: 892
Offline
Intersting idea......
What you could do is setup 2 quick lists - one to each company and they will contain the relevant sub type
Put the quick list first in your form and that way each time you create a new SR you will first be promoted to which company and the form will change accordingly

Saying that, I recommend you open a feature request in the feature request forum for this!

I like the idea!

This message was edited 1 time. Last update was at 15/05/2012 14:59:36
[Post New]14/05/2012 18:48:32
    Subject: Re:Default sub type by comapny
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
QuickLists were the way that came to mind for me, but I really don't want them to have to select it each time. I'm not sure I understand what you are saying though with regards to "pod elegant sub type" and "Put the quick list first in your form and that way each time you create a new SR you will first be promoted to which company and the form will change accordingly"

I understand how to create and use the QuickLists, but how do I get it to prompt what company to use?
[Post New]14/05/2012 18:50:08
    Subject: Re:Default sub type by comapny
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
I also have determined that the company idea may not be the best route. Both groups will need to create tickets for the same employees. Since I cannot assign multiple companies to a user, it makes it difficult to separate them.
[Post New]15/05/2012 15:00:20
    Subject: Re:Default sub type by comapny
[Up]
Oded M
VP Product


Joined: 28/05/2008
Messages: 892
Offline
pod elegant sub type = Relevant subtype.... fixed sorry - as usual : Ipad decided for me what I wanted to say.....
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