End user

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

End user

Forum Index » End User Portal & Knowledgebase

Author

Message

14/05/2012 14:54:42

Subject: End user

pfreixo
SysAider

SysAider from release 7.5

Joined: 18/11/2011
Messages: 5
Offline

Hi to all,

A funny person in my company, just found a breach in the sistem and is enjoy testing it.

Here is the situation, I grant the possibilitie for all end user to change their data, name, e-mail and so on....
The problem is it can be change with another users or agent data!
Someone I making request with another persons name.

How can i manage this?
There is the possibilitie to return an error when someone try to change is personal data for someone already in the system?

Best regards.

20/06/2012 14:34:13

Subject: Re:End user

leon.shlimak
SysAid Customer Relations

Joined: 28/09/2011
Messages: 68
Offline

Dear pfreixo

Can you please attach some printscreens and explanations on how your end users can do that?
In the end user portal there is a "change your settings" link, which changes your own settings. How can you change someone else's user information?

P.S: If you want to, you can deny your end users this option. To do that please uncheck "Enable End User to change settings" under Preferences > End User Portal.

Thank you

Forum Index » End User Portal & Knowledgebase

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software