Home    Forums    Feature Requests    Beta Issues    SysAid Resources    Documentation    Support
Hello Guest,  Login   
        
DOWNLOAD FREE EDITION
    
     Recent Topics    Hottest Topics    Online Members    Member Listing    Advanced Search
Priority - Valid for user groups  XML
Forum Index » Helpdesk
 
Author Message
[Post New]15/05/2012 13:47:27
    Subject: Priority - Valid for user groups
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
I am updating some priorities so that they are only available to all but one specific group. When I add the groups to the “Valid for user groups” field and click save the priority is then removed completely from the system and I have to add it back in. I have tried this twice and ensured that the Delete box is not checked. I was able to modify other priorities so that they are only available to a single group without them being deleted.

Is anyone else using this functionality and experiencing problems?
[Post New]17/05/2012 16:16:35
    Subject: Re:Priority - Valid for user groups
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
I've been playing with this a bit since I have not heard back from support yet. I tried adding the groups one-by-one and saving to see if it was a specific group that was causing this behavior. It doesn't seem to be a specific group, but when I add my 15th groups to the list it then deletes the priority all together. I also noticed this same behavior for the Statuses.

Anyone have any ideas?
Forum Index » Helpdesk
Go to:   
Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software
    SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011 		   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software
Privacy Policy © Terms Of Use