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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 16/05/2012 16:00:02
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Jcon
SysAider
Joined: 16/05/2012
Messages: 1
Offline
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Hello all first post!!
We installed the 8.5 update and noticed the Email notifications stop randomly requiring a reboot or a Sysaid server service restart to start up again. Anyone else having the issue? Any work around other than a scheduled task to restart the service?
We are using Exch 2010 and the integration is setup with Mapi. Sysaid server has been added to an approved relay list for anonymous email as well.
Thanks for any help. 
JCON
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18/05/2012 18:49:30
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 179
Offline
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We did have a problem with ours, but I can't remember if it was related to the 8.5 upgrade
I'm running mine with OWA and it's working great...can you try switching to that?
If not, what settings are you using for MAPI?
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24/05/2012 09:54:29
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assistenzabtz
SysAider
Joined: 11/05/2012
Messages: 3
Offline
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Hi all,
I have the same problem: after the installation of sysaid 8.5.05 for every ticket sysaid send a mail to the administrator mailbox. After a random time i don't receive this mail but i receive only notifications when the backup scheduled is completed . I upgrade to 8.5.08 but it doesn't resolved the problem.
Can you help me?
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24/05/2012 11:58:34
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 179
Offline
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What do the logs show? What method are you using for integration?
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25/05/2012 12:53:07
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assistenzabtz
SysAider
Joined: 11/05/2012
Messages: 3
Offline
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Here I attached the logs , I don't use the integration mail.
| Filename |
wrapper.log |
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| Description |
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| Filesize |
7655 Kbytes
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| Downloaded: |
2 time(s) |
| Filename |
CheckNet.log |
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| Description |
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| Filesize |
66 bytes
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| Downloaded: |
1 time(s) |
| Filename |
err.txt |
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| Description |
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| Filesize |
2 Kbytes
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| Downloaded: |
1 time(s) |
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29/05/2012 08:14:55
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Kriss
SysAider
Joined: 16/11/2011
Messages: 5
Offline
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We got the same problems.
The mail integration totally stops working. Only fix is to reboot the entire server (which we have to do every night, since it's not reliable)
This started happening from version 8.5
This happens first (the mail server was never down at this point in time) :
2012-05-08 03:18:56,316 [DefaultQuartzScheduler_Worker-1] WARN com.ilient - Cannot execute pop3 check because previous pop3 check started on Tue May 08 03:17:56 CEST 2012
2012-05-08 03:18:59,089 [DefaultQuartzScheduler_Worker-5] ERROR com.ilient - [XxxxXxxx] Error while checking OWA email
com.moonrug.exchange.ExchangeException: Connection to https://xxxx.xxxxx.xx:443 refused
at com.moonrug.exchange.ews.SessionProtocol.open(SessionProtocol.java:146)
at com.moonrug.exchange.Session.open(Session.java:155)
at com.ilient.server.bo.a(Unknown Source)
at com.ilient.server.bo.a(Unknown Source)
at com.ilient.server.bo.execute(Unknown Source)
at org.quartz.core.JobRunShell.run(JobRunShell.java:203)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: com.moonrug.exchange.ExchangeException: Connection to https://xxxx.xxxxx.xx:443 refused
at com.moonrug.exchange.http.auth.super.void(moonrug:347)
at com.moonrug.exchange.http.auth.super.ö00000(moonrug:225)
at com.moonrug.exchange.ews.SessionProtocol.open(SessionProtocol.java:142)
... 6 more
Caused by: org.apache.http.conn.HttpHostConnectException: Connection to https://xxxx.xxxx.xx:443 refused
at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:127)
at org.apache.http.impl.conn.AbstractPoolEntry.open(AbstractPoolEntry.java:147)
at org.apache.http.impl.conn.AbstractPooledConnAdapter.open(AbstractPooledConnAdapter.java:10
at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:415)
at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:641)
at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:576)
at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:554)
at com.moonrug.exchange.http.auth.super.void(moonrug:339)
... 8 more
At this point the whole mail integration is down and it starts with the error below , only fix is a reboot:
2012-05-09 10:46:28,842 [DefaultQuartzScheduler_Worker-8] ERROR com.ilient - [xxxx,xxx.xxxx@https://xxxx.xxxx.xx/xxx/] Error while re-send OWA email
com.moonrug.exchange.ExchangeException: com.moonrug.exchange.ExchangeException: ErrorInternalServerError
at com.moonrug.exchange.ews.ContentProtocol.respond(ContentProtocol.java:786)
at com.moonrug.exchange.ews.ContentProtocol.reply(ContentProtocol.java:716)
at com.moonrug.exchange.internal.Message.reply(Message.java:217)
at com.moonrug.exchange.internal.Message.reply(Message.java:22)
at com.ilient.server.bo.a(Unknown Source)
at com.ilient.server.bo.a(Unknown Source)
at com.ilient.server.bo.execute(Unknown Source)
at org.quartz.core.JobRunShell.run(JobRunShell.java:203)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: com.moonrug.exchange.ExchangeException: ErrorInternalServerError
at com.moonrug.exchange.ews.ContentProtocol.respond(ContentProtocol.java:769)
... 8 more
I replaced company and mail/web adresses with dummie ones.
This message was edited 3 times. Last update was at 29/05/2012 08:19:08
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25/06/2012 17:38:26
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Ariel Jupiter
SysAid Customer Relations
Joined: 22/11/2011
Messages: 210
Offline
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Hi Jcon,
I understand that your account manager has address this issue with you in a service request and it was resolved.
Could you please confirm that?  
Hello Kriss,
Please attempt to use a different protocol (IMAP, POP3,MAPI) and let me know if you still encounter an issue that you require to restart the SysAid server service to get the mail integration working.
Thanks.
Ariel.
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