You could setup another set of statuses and make sure the quick lists are set to this status,
Then you could go to Service Desk settings, and uncheck these statuses from the list of statuses that trigger notificaitons to end users.
I didnt try it myself, but if it sounds ok to you - It's worth s shot !
This message was edited 1 time. Last update was at 22/05/2012 06:12:44