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Turn off notifications for a quick list  XML
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[Post New]18/05/2012 15:51:41
    Subject: Turn off notifications for a quick list
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
Is it possible to turn off all END USER notifications based on a certain quick list? For example, if I have a Quick List called "Intake Form" I do not want any END USER email notifications to be generated but I do want them for all other SRs in SysAid.
[Post New]19/05/2012 17:03:10
    Subject: Re:Turn off notifications for a quick list
[Up]
Oded M
VP Product


Joined: 28/05/2008
Messages: 892
Offline
You could setup another set of statuses and make sure the quick lists are set to this status,
Then you could go to Service Desk settings, and uncheck these statuses from the list of statuses that trigger notificaitons to end users.
I didnt try it myself, but if it sounds ok to you - It's worth s shot !

Good luck

This message was edited 1 time. Last update was at 22/05/2012 06:12:44
[Post New]21/05/2012 18:41:24
    Subject: Re:Turn off notifications for a quick list
[Up]
Matrix-Donald
Super SysAider


SysAider from release 7.5 United States
Joined: 11/10/2011
Messages: 78
Offline
That sounds like it may work, but I really didn't want to create new statuses for the quick list. I will have to ponder that one.

On a side note, you said "preferences , end user portal and uncheck these statuses from the list of statuses that trigger notificaitons to end users." Isn't this under Service Desk --> Service Desk Settings?

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[Post New]22/05/2012 06:12:15
    Subject: Re:Turn off notifications for a quick list
[Up]
Oded M
VP Product


Joined: 28/05/2008
Messages: 892
Offline
Yes Yes.... Service Desk settings... Sorry (I will fix the original post)
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